{"id":2465781,"url":"https://alion.io/job/the-trevor-project-trevorspace-moderator","title":"TrevorSpace Moderator","company":{"id":4181,"name":"The Trevor Project","domain":"thetrevorproject.org","url":"https://alion.io/company/the-trevor-project","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T16:52:18Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T02:58:37Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Role: TrevorSpace Moderator\nLocation: This role will be remote in the continental United States, Alaska, or Hawaii\nReports to: Senior Manager, TrevorSpace Trust & Safety\nEligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.\nClassification: Exempt Full Time\nUnion Role? Yes\nSalary Range: Starting at $28/hr\nSummary:\nTrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies - and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires non-standard working hours, with a 5-day workweek that will include at least one weekend day.\nIn this role, you will see and handle situations involving violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, violent/graphic content, sexual solicitation, cybersecurity, account integrity, and protection of minors. Additionally, you will be required to work with various law enforcement agencies, as required.\nRoles and Responsibilities:\nPerform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.\n\nAssist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior\n\nReview user content for potential violations of community guidelines.\n\nThoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards\n\nMonitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation\n\nDocument and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation\n\nEnsure protocol is followed on the documentation and reporting of activity on TrevorSpace\n\nEnsure the timely submission of reports and calls to law enforcement; child protective services; NCMEC; and other agencies as deemed necessary\n\nContribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization\n\nContinually grow your LGBTQ competency and awareness\n\nRespond to inquiries that come in within a timely manner\n\nWork with emergency services to send support to youth in crisis\n\nFacilitate discussion with users when appropriate\n\nDemonstrate fair, ethical, and equitable business practices\n\nLearn eagerly, share knowledge appropriately, and improve continuously\n\nDemonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines\n\nWork, communicate, and collaborate effectively with others\n\nDemonstrate attention to detail and accuracy in all work\n\nDemonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging\n\nOther relevant duties and responsibilities as assigned\n\nMinimum Qualifications:\nExperience managing online communities, with a focus on harm reduction & user safety\n\nExperience with online content moderation\n\nExperience understanding and implementing online policies related to trust & safety\n\nExperience submitting reports to law enforcement; NCMEC; and child protective services\n\nProven collaborator who approaches all work and interactions with empathy and inclusion.\n\nProven ability to listen and respond to develop mutual understanding\n\nProficiency in spoken and written English","description_format":"text","description_chars":4016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-13T18:37:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/the-trevor-project-trevorspace-moderator","json_url":"https://alion.io/job/the-trevor-project-trevorspace-moderator.json","meta":{"generated_at":"2026-10-19T04:52:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4181},"rest":"https://alion.io/mcp/rest/get_company?id=4181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-trevor-project-trevorspace-moderator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-trevor-project-trevorspace-moderator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-trevor-project-trevorspace-moderator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-trevor-project-trevorspace-moderator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-trevor-project-trevorspace-moderator"}]}