{"id":1491574,"url":"https://alion.io/job/the-unity-council-desk-clerk","title":"Desk Clerk","company":{"id":1945996,"name":"The Unity Council","domain":"unitycouncil.org","url":"https://alion.io/company/unitycouncil","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-26T20:41:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-22T16:52:50Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Title: Desk Clerk\nReports To: Property Manager\nDepartment: Property Management\nLocation: Oakland, CA\nSchedule: Monday through Friday\nTravel: Local travel may be required\nEmployee Status: Regular, Full-Time, Non-Exempt\nUnion: N/A\nSupervises: N/A\nBenefits\nTwo weeks of paid vacation a year, sick time, 14 holidays, up to five floating holidays based on employment status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employees (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.\nAgency Summary\nThe Unity Council is a non-profit Social Equity Development Corporation with an over 60-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.\nOur programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach more than 10,000 individuals and families annually in five languages. Programs include early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and now reaches across Oakland and into Contra Costa County. The Unity Council employs a diverse workforce of more than 300 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.\nPosition Summary\nThe purpose of the PDC Desk Clerk position in the Property Management Department is to provide customer service to residents, guests, and staff while helping maintain the safety, security, and daily operations of the property. This position serves as the first point of contact for the community by assisting with resident inquiries, monitoring building access, coordinating communication, and supporting property management with administrative and operational tasks.\nEssential Duties and Responsibilities\nThe duties and responsibilities include, but are not limited to the following:\nGreet residents, guests and vendors in professional and courteous manner\nMonitor building entry and exit activity and maintain visitor and vendor sign-in logs\nAnswer phones, take messages and respond to residents’ inquiries\nReceive packages and deliver notices\nWrite and submit work orders in Yardi for Maintenance team.\nIssue keys to technicians/vendors, log keys out/in, ensure return of keys\nIssue keys fobs and gate access procedure when applicable\nAssist in the performance of all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including letters to tenants regarding annual certs, rent due notices (electronic and paper), renewal/move out obligation letter.\nAssist with administrative tasks such, filing, copying, scanning and data entry.\nAssist APM and Property Manager with annual recertifications and interims\nGreet and assist public and tenants with minor requests. \nMake appointments for Property Managers. \nAssist with resident events, notices and community communications.\nPrepare incidents reports and documents for residents’ complaints or concerns.\nSupport emergency procedures including fire alarm, medical emergencies and evacuations.\nCollect rent and security deposits and make bank deposits.\nProcess weekly invoices.\nMaintain confidentiality of residents and property information.\nUpdate and track waitlist, parking and garden boxes\nProvide excellent customer service and maintain positive community atmosphere.\nQualifications\nHigh school diploma or GED required\nFriendly, dependable, and trustworthy with a professional demeanor\nStrong team player with the ability to understand and respond to property needs and challenges\nExcellent organizational skills with the ability to manage multiple priorities in a fast-paced environment\nProven administrative experience with a proactive and enthusiastic approach to office support\nProficiency in Microsoft Office Suite, especially Word, Excel, and Outlook\nDetail-oriented with the ability to quickly learn new systems and procedures\nStrong customer service skills with a commitment to providing a positive experience\nBasic knowledge of building structures, along with scheduling and coordination experience, required\nExcellent verbal and written communication skills\nInterest in or experience with property management is a plus\nPhysical Requirements\nMust be able climb stairs, reach, bend, lift 20-30 pounds, crawl, kneel, stoop, twist, grasp materials with hands and fingers, use arms and legs, able to walk, climb ladders if applicable. \nRegularly required to sit for long periods of time, and occasionally stand and walk; ability to walk up and down stairs.\nRegularly required to use hands to operate computer and other office equipment; \nClose vision required for computer use.\nAbility to work on a computer 8 hours a day as needed.\nPre-Employment Requirements\nBackground/fingerprints\nReference Checks\nThis description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time.\n*** Please submit your cover letter and resume. ****\nThe Unity Council is an Equal Opportunity Employer.","description_format":"text","description_chars":5723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-30T00:49:23Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.646,"p_room":0.75,"age_days":25,"expected_fill_days":26,"reasons":["conf:2","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/the-unity-council-desk-clerk","json_url":"https://alion.io/job/the-unity-council-desk-clerk.json","meta":{"generated_at":"2026-10-22T18:37:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945996},"rest":"https://alion.io/mcp/rest/get_company?id=1945996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-unity-council-desk-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-unity-council-desk-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-unity-council-desk-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-unity-council-desk-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-unity-council-desk-clerk"}]}