{"id":419363,"url":"https://alion.io/job/the-vanguard-group-supervisor-operations-processing-transactions","title":"Supervisor, Operations Processing & Transactions","company":{"id":253,"name":"The Vanguard Group","domain":"vanguard.com","url":"https://alion.io/company/vanguard","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":87,"ghost_share":0.08,"stale_share":0.517,"repost_share":0.195,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-10T00:00:00Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-29T06:26:25Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":111},"description":"The Supervisor, Operations Processing & Transactions will lead the Adjustment team within Transfer Agency Operations, overseeing end-to-end correction processing for intermediated accounts when transaction- or account-level errors require resolution. This leader will manage the Arizona-based team, currently consisting of four crew members ranging from IC3 to IC5 levels, ensuring adjustments are reviewed, approved, and processed accurately and timely while fostering a culture of accountability, engagement, and continuous improvement.\nThis role requires strong judgment, attention to detail, operational discipline, and the ability to build effective partnerships across Transfer Agency Operations and key business partners. The supervisor will also play a critical role in supporting transformation efforts, including modernization initiatives, platform testing, change readiness activities, and team communications.\nThis hybrid role (in-office Tuesday, Wednesday, and Thursday) is based in Scottsdale, Arizona.\nResponsibilities:\nLead, coach, and develop a team responsible for adjustment processing, including hiring, performance management, feedback, training, and career development in accordance with applicable HR policies and procedures.\n\nOversee daily adjustment operations to ensure accurate, timely, and compliant correction processing for intermediated accounts.\n\nReview and approve adjustment activity within assigned approval limits, including adjustments under established financial thresholds, ensuring appropriate documentation, accuracy, and sound judgment.\n\nMonitor operational metrics, daily goals, service quality, and processing standards to identify risks, trends, and opportunities for improvement.\n\nCreate a positive, inclusive, and engaging team environment grounded in open communication, accountability, teamwork, and clear direction.\n\nPartner closely with peer leaders and business partners across Transfer Agency, Finance Operations, Pennsylvania-based operations teams, and related functions to support consistent execution and issue resolution.\n\nLead through change by communicating timely updates, preparing the team for modernization initiatives, and supporting adoption of new tools, platforms, and processes.\n\nContribute to process improvement, procedure development, testing activities, and operational readiness efforts related to future platform enhancements.\n\nMaintain strong knowledge of departmental procedures, compliance expectations, risk controls, and regulatory requirements to guide team decisions and daily operations.\n\nParticipate in special projects and perform other duties as assigned.\n\nQualifications:\nMinimum of three years of related experience required.\n\nTwo years of operations processing experience preferred.\n\nBachelor’s degree or equivalent combination of training and experience required.\n\nPrior people leadership experience preferred; candidates with strong operational expertise, demonstrated coaching ability, and leadership potential may also be considered.\n\nExperience in financial services, transfer agency, intermediated accounts, transaction processing, corrections, adjustments, or a related operations environment preferred.\n\nDemonstrated ability to review complex operational transactions, assess supporting documentation, and make accurate, risk-informed decisions.\n\nStrong communication, relationship-building, and collaboration skills, with the ability to work effectively across multiple teams and levels.\n\nProven ability to lead through change, support process improvement, and keep teams engaged during technology or business transformation.\n\nStrong attention to detail, organizational skills, and ability to balance daily production needs with quality, risk, and service expectations.\n\nAbility to use operational systems, workflow tools, reporting, and documentation to manage work, monitor performance, and support decision-making.\n\nSpecial Factors\nSponsorship\nVanguard is not offering visa sponsorship for this position.About Vanguard\nAt Vanguard, we don't just have a mission-we're on a mission.\nTo work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.\nHow We Work\nVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. 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