{"id":2312827,"url":"https://alion.io/job/the-warehouse-group-assistant-delivery-manager","title":"Assistant Delivery Manager","company":{"id":6452,"name":"The Warehouse Group","domain":"thewarehousegroup.co.nz","url":"https://alion.io/company/thewarehousegroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dunedin, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":163000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":955},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T00:51:37Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-30T02:00:42Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Kia ora, Tālofa lava, Mālō e lelei.\nDo you thrive in a fast-paced environment where no two days are the same? Are you a natural organiser who enjoys leading people, solving problems and keeping operations running smoothly?\nThe Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand-centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference.\n The Assistant Area Delivery Manager supports the Area Delivery Manager in delivering safe, compliant, and high-performing fulfilment operations. This role plays a critical part in coordinating fulfilment teams, ensuring service excellence across The Warehouse Group brands, and supporting the ongoing commercial viability of the business.\nWith direct leadership responsibility for a small team, this role is ideal for a developing operational leader who enjoys being hands-on, thrives in a fast-paced environment, and is passionate about people leadership, safety, and continuous improvement.\nKey Responsibilities Include:\nOperational Support & Performance\nSupport the Area Delivery Manager in achieving DC operational performance targets \nDeliver service level agreements, customer and store service KPIs, and stock control targets \nEnsure customer and fulfilment records are accurately maintained \nEnsure the movement and storage of goods is completed effectively and efficiently \nPeople Leadership\nLine manage, coach, and develop a team of fulfilment leaders and team members \nSupport workforce planning, recruitment, scheduling, and training to meet safety and operational requirements \nBuild a high-performance culture aligned to company policies and values \nSafety & Compliance\nEnsure all operations comply with health and safety regulations and company policies \nPromote a proactive safety culture through training, engagement, and regular audits \nInvestigate incidents, implement corrective actions, and contribute to a safe working environment \nStakeholder Collaboration\nWork closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives \nPartner with the Safety Partner and HRBP on people, wellbeing, and compliance matters \nCollaborate with NLG Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations \nBuild strong working relationships with 3PL logistics partners and suppliers to ensure service quality and reliability \nContinuous Improvement\nSupport and lead continuous improvement initiatives across operations and ways of working \nIdentify opportunities to improve efficiency, reduce cost, and enhance customer outcomes \nUse data and insights to support informed decision-making and operational improvements \n Experience in logistics, supply chain, distribution, or fulfilment operations \nProven experience leading or supervising teams in an operational environment \nStrong understanding of health and safety requirements and compliance \nAbility to collaborate effectively with a wide range of internal and external stakeholders \nA continuous improvement mindset with the ability to use data to drive outcomes \n What can The Warehouse Group offer you?\nCareer growth and development opportunities within one of New Zealand's largest retail groups\n\nStaff discounts across all our brands\n\nTake your birthday off on us!\n\nLong Service Leave\n\n26 weeks fully paid parental leave, or 10 days additional leave to support your partner\n\nFully paid Jury Service\n\nLifestyle Leave so you can spend more time doing the things you love\n\nA supportive, collaborative team environment where your contribution makes a real difference\n\nIf you're passionate about operational excellence, enjoy leading people and take pride in delivering outstanding customer outcomes, we'd love to hear from you.","description_format":"text","description_chars":4320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Office Supplies & 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