{"id":1712837,"url":"https://alion.io/job/the-william-vale-asst-front-office-manager","title":"Asst Front Office Manager","company":{"id":2160471,"name":"The William Vale","domain":"thewilliamvale.com","url":"https://alion.io/company/thewilliamvale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-21T18:30:47Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-27T16:24:02Z","board_verified":false,"closed_at":"2026-10-27T16:24:02Z","days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.\nWe understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.\nOverview\nA team-minded and solution-orientated people-person with expert communication skills who will provide leadership and support to the Front Desk team. A growth-focused professional who aims to constantly improve guest and employee experience.\nResponsibilities\nPeople & Leadership Responsibilities\nCoach and lead the Front Office Team alongside your fellow Assistant Front Desk leaders.\nSupport the Director of Front Desk team vision by celebrating successes and providing feedback for growth. Keep a collaborative mind-set and lead by example.\nBuild and maintain positive working relationships and communication practices with all departments to assure effectiveness and efficiency.\nProviding training to new hires and continued learning and coaching to all team members. Display an eagerness to grow and support the growth and advancement of your team members.\nGuest Facing Responsibilities\nProvide elevated, personalized, and best-possible service to guests at all times. Provide a memorable experience.\nAnticipate and respond to guest needs quickly, and proactively when possible. Expect and react promptly to guest requirements, requests, and inquires.\nActively listen and ask questions as needed to fully understand guest complaints. Navigate difficult conversations with best practices, such as: remaining calm and professional, staying empathetic, and displaying confidence that you can help - if/when you can’t help, pull in support from management. Debrief team following difficult conversations - assist Front Desk management in building tools and systems which may help moving forward.\nCommunicate clearly, utilizing professional language and a friendly/warm tone.\nPromote all amenities, conveniences, and programs offered at The William Vale. Make guest to Concierge introductions.\nTask-Based Responsibilities\nMaximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports, and maintain close observation of daily house count and selling status.\nVerifies that all accurate room status information is maintained and properly communicated.\nOversee and coordinate all arrivals and departures of special guests.\nReview the arrival list daily and assist in preparing and distributing welcome amenities.\nOversee communication between guests and Guest Service Agents - follow up to ensure complete service recovery.\nMaintain an organized and comprehensive filing system with documentation, including: purchases, vouchering, schedules, forecasts, reports, and tracking logs.\nUnderstand all aspects of Front Office computer systems, including software maintenance, report generation and analysis, and simple configuration changes.\nEnforces all cash-handling, check-cashing, and credit policies.\nAttend meetings and trainings as scheduled by the People & Culture Team and the Director of Front Office.\nSkills\nOutstanding communication skills.\nUnderstanding of: Outlook Office (Excel, Word, Email) - experience with Opera Cloud is a plus.\nOutstanding organizational and time management processes.\nMust be knowledgeable of management company policies and property community policies.\nMaintain a high level of professionalism in all interactions/situations.\nQualifications\n3+ years’ hospitality experience, preferably in the luxury hotel arena.\n1+ year leadership experience.\nCapacity to work varied shifts - including weekends and holidays, and shifts meeting the demands of a 24-hour operation.\n PLEASE NOTE: Assistant Front Desk Managers rotate overnight responsibilities. Expect 3x pm shifts and 2x overnight shifts weekly.\n\nMust be able to maintain confidentiality of sensitive guest and colleague information.\nMust be willing to stand for 6-8 hours at a time.\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nSalary $68,000-$70,000","description_format":"text","description_chars":4522,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness"],"lifecycle":[{"event":"open","at":"2026-10-02T17:48:19Z"},{"event":"close","at":"2026-10-27T16:24:02Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/the-william-vale-asst-front-office-manager","json_url":"https://alion.io/job/the-william-vale-asst-front-office-manager.json","meta":{"generated_at":"2026-10-29T15:50:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2160471},"rest":"https://alion.io/mcp/rest/get_company?id=2160471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-william-vale-asst-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-william-vale-asst-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-william-vale-asst-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-william-vale-asst-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-william-vale-asst-front-office-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1712837}},{"tool":"search_jobs","arguments":{"company":"thewilliamvale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1712837},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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