{"id":1712840,"url":"https://alion.io/job/the-william-vale-front-desk-agent","title":"Front Desk Agent","company":{"id":2160471,"name":"The William Vale","domain":"thewilliamvale.com","url":"https://alion.io/company/thewilliamvale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-04T20:20:32Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-15T05:43:07Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Reports to: Director of Front Office\nIntro\nThe William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.\nWe understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.\nOverview\nAn enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.\nResponsibilities\nAs a Front Desk Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences. \nYour role will involve a variety of key responsibilities, including but not limited to the following:\nOrganize, confirm, process, and conduct all guest check-ins and check-outs. Handle room reservations, requests, changes, and cancellations efficiently and accurately.\nGreet guests both over the phone and in person with a warm, friendly, and sincere welcome, ensuring each guest feels valued and appreciated.\nPromptly answer guest inquiries over the phone using a positive and clear tone. Effectively handle a high volume of calls and requests, directing inquiries to the appropriate departments as needed.\nReview all guest arrivals and departures. Retrieve, input, verify, and update important guest information in the Property Management System (PMS).\nListen to and resolve guest problems or concerns with professionalism and empathy. Stay calm, confident, and solution-oriented during difficult conversations, emergencies, or busy hotel periods.\nRecord and track all guest requests and complaints in the guest profile, ensuring follow-up on any outstanding issues from previous shifts.\nEstablish and maintain close working relationships with other hotel departments (such as Concierge, Housekeeping, and F&B) to ensure smooth and cohesive operations.\nAssist the Concierge team with setting up in-room amenities, ensuring a luxurious and personalized guest experience.\nAssist guests with making reservations at hotel dining outlets and provide information about the hotel’s dining options as well as take in-room dining orders.\nProvide guests with detailed information about hotel services, facilities, events, and local attractions, ensuring a seamless guest experience.\nUse hotel systems to send information to guests according to service standards, maintaining clear and timely communication at all times.\nAdhere to company policies, ensuring that your uniform and personal appearance is clean, neat, and professional at all times.\nAssist with additional guest services, such as transportation arrangements, package deliveries, and special requests.\nPerform other reasonable duties as assigned.\nSkills\nProactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving.\nOutstanding communication skills and ability to effectively communicate with others.\nMaintain a high level of professionalism in all interactions/situations.\nMaintain confidentiality of guest information.\nUnderstanding of: Outlook Office (Excel, Word, Email) - experience with Opera Cloud, Alice is a plus.\nQualifications\nMinimum of 2 years of experience in customer service required.\nHotel experience is a plus.\nAbility to work flexible hours, including nights, weekends, and holidays as needed is a must.\nAbility to lift and transport up to 10 pounds.\nComply with Standards and regulations to encourage safe and efficient hotel operations.\nCapacity to work varied shifts, including weekends and holidays.\nWe are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.\nRate of Pay $26.50","description_format":"text","description_chars":4277,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness"],"lifecycle":[{"event":"open","at":"2026-10-02T17:48:19Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.28,"age_days":40,"expected_fill_days":17,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/the-william-vale-front-desk-agent","json_url":"https://alion.io/job/the-william-vale-front-desk-agent.json","meta":{"generated_at":"2026-10-15T05:53:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2160471},"rest":"https://alion.io/mcp/rest/get_company?id=2160471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-william-vale-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-william-vale-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-william-vale-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-william-vale-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-william-vale-front-desk-agent"}]}