{"id":2337868,"url":"https://alion.io/job/the-william-vale-front-office-agent","title":"Front Office Agent","company":{"id":2160471,"name":"The William Vale","domain":"thewilliamvale.com","url":"https://alion.io/company/thewilliamvale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pompano Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:51:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T17:46:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Responsibilities\nMaintain complete knowledge of hotel operations, scheduled daily activities, and room products.\nMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.\nAnswer telephone calls within 3 rings, using correct salutations and telephone etiquette.\nAscertain callers' needs through open-ended questions.\nDescribe room accommodations and all amenities.\nAccommodate special requests and designate such in the system following the hotel's standard operating procedures.\nAccess guest history records to best service guests; maintain accurate information in guest history files.\nResolve guest complaints, ensuring guest satisfaction.\nObtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.\nCommunicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).\nPresent folio to guest and resolve any disputed charges.\nAssist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.\nPerform additional duties, as assigned.\nIf you believe hospitality and a friendly smile are your strengths, we want to talk to you!\nThis is afull-time working at theMarriott Pompano Beach . Flexible schedule is required, including weekends and holidays. We offer 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more!\nEOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.\nNotice: the hospitality business functions seven days a week, twenty-four hours a day. 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