{"id":1140190,"url":"https://alion.io/job/the-wonderful-company-it-manager","title":"IT Manager","company":{"id":4182,"name":"The Wonderful Company","domain":"wonderful.com","url":"https://alion.io/company/the-wonderful-company","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Suva, Fiji"],"countries":["FJ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:07:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T10:39:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Neptune Pacific is undergoing an exciting phase of transformation and growth. Established in 2020 through the acquisition of Pacific Direct Line, the business brought together two of the South Pacific’s leading shipping and logistics providers to deliver fully integrated supply chain solutions across the region.\nToday, Neptune Pacific continues to strengthen its network and capabilities across the Pacific and beyond. The company is part of The Wonderful Company, headquartered in Los Angeles, California. The Wonderful Company’s portfolio includes globally recognised brands such as FIJI Water, JUSTIN Vineyards & Winery, Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.\n We’re looking for a Manager, IT Operations to lead the delivery of IT services and support for our business in Suva, Fiji. You’ll oversee the local IT team and ensure our systems, infrastructure and workplace technology are reliable, secure and responsive to the needs of the business.\nWorking closely with local stakeholders and our regional and enterprise IT teams, you’ll manage day-to-day support, resolve operational issues and help deliver technology projects and improvements. You’ll also be the main local escalation point when significant IT issues arise.\nIn this role, you will:\nLead local IT operations and oversee end-user support, device management, workplace technology, infrastructure, connectivity and access to business systems.\nEnsure incidents and service requests are prioritised, resolved or escalated in line with agreed service levels.\nMonitor system performance and availability, taking proactive steps to minimise disruption to business operations.\nMaintain effective processes for incident, request, problem, change, asset and knowledge management.\nWork with regional and enterprise IT teams to implement technology standards, security controls and initiatives in the local environment.\nManage third-party technology vendors, including service performance, issue resolution and renewals.\nSupport local technology projects, system upgrades, office changes and new business initiatives.\nIdentify opportunities to improve service quality, operational efficiency, user experience and IT costs.\nManage local IT risks relating to security, resilience, compliance, capacity and business continuity.\nBuild strong relationships with business leaders and users, understanding their needs and communicating IT priorities clearly.\nLead and develop the local IT support team through coaching, workload planning and performance management.\nContribute to IT budgeting, purchasing, forecasting and cost control.\n You’ll bring strong technical operations experience, sound judgement and a practical approach to leading IT services in a busy business environment.\nYou will have:\nA bachelor’s degree in Computer Science, Information Systems or a related field, or equivalent progressive management experience.\nAt least 10 years’ experience in IT, including strong experience in technical operations, and at least five years’ management experience.\nStrong knowledge of IT operations, service delivery, end-user support, infrastructure, networking and workplace technologies.\nPractical experience with IT service management, including incident, request, problem, change and asset management.\nThe ability to troubleshoot complex issues, set priorities and coordinate teams and vendors through to resolution.\nExperience managing third-party service providers and holding them accountable for service performance.\nProven people leadership skills, including coaching, performance management and team development.\nStrong stakeholder management skills and a customer-focused approach to supporting business users.\nClear written and verbal communication skills, with the ability to explain technical issues to non-technical audiences.\nCommercial awareness and experience with budgets, purchasing, supplier management and cost control.\nThe ability to work effectively with regional IT teams while meeting the needs of the local business.\n Our NPDL Contribution:\nCompetitive benefits package (salary plus bonus)\nHealth and Life Insurance\nFitness fund\nOpportunity for development and internal mobility\nWonderful Neighbour - spend a day in the community helping with various service projects\nCompany focused on wellness and health\nEEO is the law - click here for more information","description_format":"text","description_chars":4398,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wine & Winemaking"],"lifecycle":[{"event":"open","at":"2026-09-23T10:39:39Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:14","win:early","comp:brand"],"computed_at":"2026-09-24T01:23:32Z"},"pay":null,"html_url":"https://alion.io/job/the-wonderful-company-it-manager","json_url":"https://alion.io/job/the-wonderful-company-it-manager.json","meta":{"generated_at":"2026-09-24T01:23:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}