{"id":2439515,"url":"https://alion.io/job/theckhobbiegroup-customer-service-representative","title":"Customer Service Representative","company":{"id":4423801,"name":"The CK Hobbie Group","domain":"theckhobbiegroup.com","url":"https://alion.io/company/theckhobbiegroup","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Souderton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:42:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T19:02:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Order Entry Representative is responsible for processing orders, addressing customer inquiries and complaints, and acting as a liaison between the client and the company's internal departments\nOrder processing: Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery.\nCustomer liaison: Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production.\nRequest coordination: Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates.\nComplaint resolution: Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed.\nRecord maintenance: Maintain accurate and organized customer files and detailed records of all interactions and transactions.\nInventory management: Manage and reconcile on-hand inventory levels against customer orders and forecasts.\nProduct knowledge: Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers.\n\nRequirements\nEducation: A high school diploma.\nExperience: Previous experience in a customer service role, preferably with experience in a manufacturing environment or handling customer orders.\nTechnical skills: Strong working knowledge of computer systems, including Microsoft Office (Word, Excel, and Outlook), and familiarity with order entry or Enterprise Resource Planning (ERP) systems.","description_format":"text","description_chars":1612,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T11:42:35Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:0","agency","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/theckhobbiegroup-customer-service-representative","json_url":"https://alion.io/job/theckhobbiegroup-customer-service-representative.json","meta":{"generated_at":"2026-10-20T20:06:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423801},"rest":"https://alion.io/mcp/rest/get_company?id=4423801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftheckhobbiegroup-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftheckhobbiegroup-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftheckhobbiegroup-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/theckhobbiegroup-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftheckhobbiegroup-customer-service-representative"}]}