{"id":2042116,"url":"https://alion.io/job/thedacare-patient-service-representative","title":"Patient Service Representative","company":{"id":1882826,"name":"ThedaCare","domain":"thedacare.org","url":"https://alion.io/company/thedacare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":84,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":175000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T18:15:40Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T02:03:50Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Why ThedaCare?\nLiving A Life Inspired!\nOur new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.\nAt ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.\nBenefits, with a whole-person approach to wellness -\nLifestyle Engagemente.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support \n\nAccess & Affordabilitye.g. minimal or zero copays, team member cost sharing premiums, daycare\n\nAbout ThedaCare!\nSummary :\nThe Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.Job Description:\nKEY ACCOUNTABILITIES:\nInteracts and communicates with internal and external customers to enhance the customer experience.\n\nCollects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.\n\nSchedules patients following established policies and procedures to ensure accuracy.\n\nProactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.\n\nFiles, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.\n\nFacilitates the flow of patient forms, patient letters, and data per department needs.\n\nKnows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.\n\nObserves legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.\n\nQUALIFICATIONS:\nHigh School diploma or GED preferred\n\nMust be 18 years of age\n\nPHYSICAL DEMANDS:\nAbility to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance\n\nJob classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties\n\nWORK ENVIRONMENT:\nNormally works in climate controlled office environment\n\nFrequent sitting with movement throughout office space\n\nOccasional contact with aggressive and or combative customers\n\nUse of computers throughout the work day\n\nFrequent use of keyboard with repetitive motion of hands, wrists, and fingers\n\nThis position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.\n\nScheduled Weekly Hours:\n24Scheduled FTE:\n0.6Location:\nThedaCare Physicians - Wild Rose - Wild Rose,WisconsinOvertime Exempt:\nNoWorker Shift Details:\nDays","description_format":"text","description_chars":3745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Sports Medicine"],"lifecycle":[{"event":"open","at":"2026-10-07T18:15:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":497500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.548,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/thedacare-patient-service-representative","json_url":"https://alion.io/job/thedacare-patient-service-representative.json","meta":{"generated_at":"2026-10-22T10:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1882826},"rest":"https://alion.io/mcp/rest/get_company?id=1882826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthedacare-patient-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthedacare-patient-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthedacare-patient-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thedacare-patient-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthedacare-patient-service-representative"}]}