Branch Operations Manager

About M&D

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry - no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Branch Manager is responsible for directing and supervising the staff and day-to-day operations of the assigned branch location, ensuring the delivery of quality customer service and the achievement of sales and productivity goals.

Essential Duties and Responsibilities:

• Attract, train, and retain qualified candidates for all roles.
• Create and maintain a positive and engaged work environment.
• Oversee the day-to-day workflow of the branch.
• Conduct timely and constructive performance evaluations, providing recommendations for promotion and salary adjustment as appropriate.
• Conduct daily team meetings with branch staff to clarify daily activities.
• Coordinate employee work schedules and control overtime expenses.
• Resolve employee conflicts, address corrective actions, and work closely with the Human Resources department.
• Collaborate with the Division Manager to set performance standards, which may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Prepare and provide performance and production reporting to the Division Manager.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identify training needs and opportunities, and develop and implement a plan to meet those needs.
• Maintain and develop positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Answer incoming sales calls as needed to complete business transactions.
• Enter sales and lost sales into the ERP system.
• Create work orders and invoices as needed.
• Complete and/or oversee daily reconciliations and bank deposits.
• Participate in community activities to promote the organization and build goodwill.
• Manage inventory control, including inspecting order accuracy before accepting vendor deliveries, performing quality checks on inventory, conducting cycle counts, reporting discrepancies to leadership, and following all company Loss Prevention policies.
• Perform other duties as assigned by supervisor.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma required; secondary education preferred.
• Knowledge of diesel engines and their components.
• At least three years of experience working in branch operations. One year as an Assistant Branch Manager, Shop Manager, or Sales Lead is highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization.
• Experience with inventory control.
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Champion all safety policies.

• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk working on a computer in an office environment
• Ability to repeat motions
• Ability to lift, move, and carry objects to 50 lbs.
• Exposure to loud noises, dirt, and dust in a shop environment

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status,

familial status, disability, military status, and genetic information.