{"id":1190744,"url":"https://alion.io/job/thefork-senior-business-operations-analyst","title":"Senior Business Operations Analyst","company":{"id":53161,"name":"TheFork","domain":"thefork.com","url":"https://alion.io/company/thefork","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4596},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-24T14:44:59Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-26T03:22:51Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Join our Movement and Champion Restaurant Culture!\nAt TheFork we believe that the best things in life happen around the table.\nAs the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.\nWe’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.\nIf you’re passionate about food, technology, and making a real impact, your seat at the table is ready.\nDiscover life at TheFork\nWe are looking for a Business Analyst to join our Quality, Compliance & Fraud (QC&F) team within Operations, combining strong analytical thinking, problem-solving skills, and project management capabilities to help improve and scale operational processes across different business areas. From fraud prevention and quality improvement to operational efficiency and automation, you'll work on diverse challenges that directly impact our business, restaurant partners and users. \nThis is a hands-on role for someone who enjoys connecting business challenges, data, and technology: diving into data, challenging existing processes, identifying opportunities for improvement, translating insights into actionable solutions, and driving projects from idea to implementation.\nWe are looking for someone who is curious, proactive, and comfortable exploring new tools and technologies. While coding experience is a plus, it is not a requirement. What matters most is the ability to understand complex problems, think critically, and find practical, scalable solutions.\nWe value people who see AI not simply as a tool to generate answers, but as an opportunity to learn faster, explore new approaches, automate repetitive tasks, and expand what they can achieve independently.\nWhat you will do: \nAs a Business Analyst in our Quality, Compliance & Fraud (QC&F) team, you’ll have the opportunity to shape how Operations works, solve meaningful business challenges, and drive initiatives with tangible impact across the organization. You'll have the ownership and autonomy to turn your ideas into real improvements.\nLead analytical and operational improvement projects, turning ambiguous business problems into structured solutions and measurable outcomes.\nPartner with cross-functional stakeholders to align on solutions, influence decisions and drive projects.\nChallenge existing processes and business requirements, identifying inefficiencies and opportunities to redesign how teams operate.\nTranslate data and business insights into clear recommendations, decision frameworks and actionable implementation plans.\nWork hands-on with SQL, data and AI-powered tools to develop analytical solutions, improve operational workflows and drive smarter ways of working.\nDesign scalable KPIs, dashboards and monitoring frameworks to improve decision-making, performance visibility and risk management.\nEstablish best practices, documentation and reusable frameworks that improve how analytical and operational problems are solved across the organization.\nWho you are:\nBachelor’s degree in Engineering, Business, Economics, Statistics or another quantitative or analytical field.\n3-5 years of relevant experience in business analysis, data analysis, operations, consulting, fraud, risk or a related analytical role, with demonstrated autonomy and ownership.\nFluency in English and Spanish, written and spoken.\nStrong analytical and problem-solving skills\nComfortable challenging existing processes and assumptions, redesigning workflows to improve efficiency, accuracy and scalability.\nWorking knowledge of SQL, with the ability to write, understand and adapt queries to support analysis and business decisions\nCuriosity and willingness to leverage AI. \nStrong project ownership mindset, able to define requirements, prioritize work, coordinate stakeholders and drive initiatives.\nProactive, results-oriented and comfortable taking initiative. \nGood communication and stakeholder management skills\nNice to Have: \nHands-on experience with AI tools for automation, prototyping or analytical solutions. \nPython or other scripting experience, particularly for data manipulation, automation or prototyping.\nExperience working on process transformation or operational excellence initiatives, especially where solutions needed to be scalable across teams.\nWhat we offer you: \n\nAn awesome team \nA permanent contract \nFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)\nCompetitive fixed salary and bonus \nLunch vouchers available for each working day (because yes, we like to try our best restaurants) \nInternational teams and a multicultural environment spanning 10 offices across Europe\nHighly inclusive working environment \nLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc \nContinuous learning and development programs\nFree access to the Calm app to help you build resilience wherever you are in your mental health journey\nDedicated parental leave and caregiver leave policies (12 weeks fully paid)\nA program dedicated to helping you have the best work/life balance \nHealth insurance fully covered by the company \nLife & Disability Insurance at no cost to the employee\nAmazing offices with dining, a coffee point on each floor, and leisure area \nTeam building events \nAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.\nWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.\nTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to . Our HR team will review the request and respond accordingly.","description_format":"text","description_chars":6752,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Health insurance","Home office","Parental leave"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-24T16:39:43Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.891,"p_room":0.75,"age_days":30,"expected_fill_days":39,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/thefork-senior-business-operations-analyst","json_url":"https://alion.io/job/thefork-senior-business-operations-analyst.json","meta":{"generated_at":"2026-10-26T04:02:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53161},"rest":"https://alion.io/mcp/rest/get_company?id=53161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthefork-senior-business-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthefork-senior-business-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthefork-senior-business-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thefork-senior-business-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthefork-senior-business-operations-analyst"}]}