{"id":3430039,"url":"https://alion.io/job/thehivecareers-co-it-support-engineer-it-operations-software-automation","title":"IT Support Engineer – IT Operations, Software & Automation","company":{"id":8957,"name":"thehivecareers.co","domain":"thehivecareers.co","url":"https://alion.io/company/thehivecareers-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-5 – UTC+0","utc_offset_min":-5,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-17T00:28:01Z","employer_posted_date":null,"last_verified_at":"2026-10-17T00:28:01Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"IT Support Engineer – IT Operations, Software & Automation (Remote)Company: Ingenuity Technologies / TheHiveCareers\nWork Arrangement: Remote\nWorking Hours: Monday to Friday, 8:00 AM–5:00 PM Jamaica time (GMT -5)\nRole OverviewWe are seeking a skilled and organized IT Support Engineer to support our technology infrastructure, business applications, and remote workforce.\nThe role combines IT administration and end-user support with software development, automation, data management, and technical project coordination. The successful candidate will maintain secure and reliable systems, resolve technical issues, and implement improvements that support business efficiency and continuity.\nKey ResponsibilitiesIT Administration & Technical Support\nAdminister and maintain cloud environments, business applications, user devices, and related IT services.\n\nProvide technical support for hardware, software, connectivity, email, and application issues.\n\nManage user accounts, permissions, software installations, and system configurations.\n\nSupport employee onboarding and offboarding, ensuring timely access provisioning and secure deactivation.\n\nMonitor system performance, availability, backups, and recovery readiness.\n\nInvestigate recurring technical problems and implement preventive measures.\n\nCoordinate with service providers and recommend improvements to reliability and cost efficiency.\n\nSecurity & Business Continuity\nMaintain access controls and enforce company IT security and remote working policies.\n\nProtect confidential information from unauthorized access, storage, or sharing.\n\nSupport system monitoring, compliance reporting, and periodic access reviews.\n\nMaintain secure account recovery arrangements and company control of digital assets.\n\nIdentify and escalate risks affecting system availability, data security, or business operations.\n\nSupport backup, recovery, and business continuity procedures.\n\nSoftware Development & Automation\nDevelop, test, maintain, and troubleshoot internal applications, scripts, and operational tools.\n\nAutomate repetitive tasks, reporting processes, and data workflows.\n\nIntegrate business applications through APIs and other approved methods.\n\nMaintain spreadsheet formulas, scripts, and connections between operational systems.\n\nSupport approved data collection and processing activities.\n\nMaintain documented source code, version control, and appropriate testing and deployment practices.\n\nData & Business Application Support\nMaintain accurate and consistent data across business applications, spreadsheets, and databases.\n\nClean, validate, standardize, and deduplicate operational records.\n\nSupport data imports, exports, segmentation, reporting, and synchronization.\n\nTroubleshoot data errors and restore affected records where required.\n\nAssist business teams in using systems effectively and improving existing workflows.\n\nWebsite & Digital Platform Support\nMaintain and update company websites, portals, and related digital services.\n\nSupport domain, hosting, email, and website configurations.\n\nTest website features, forms, integrations, and user journeys.\n\nResolve technical errors and support performance improvements.\n\nValidate changes before production deployment and assist with new digital initiatives.\n\nDevice & Communication Support\nConfigure and maintain company devices and communication applications.\n\nTroubleshoot device connectivity, application compatibility, and synchronization issues.\n\nMaintain security settings, backups, and account access.\n\nEvaluate suitable equipment and service plans based on operational needs.\n\nDocumentation & Coordination\nMaintain support logs, task plans, technical records, and progress reports.\n\nDocument system configurations, scripts, workflows, and troubleshooting procedures.\n\nDevelop user guides and provide training where required.\n\nCoordinate technical assignments with internal teams and external providers.\n\nEscalate delivery risks, dependencies, and resource requirements promptly.\n\nProvide structured knowledge transfer and handover to support ongoing maintenance and business continuity.\n\nRequired Qualifications & Experience\nBachelor's degree in Computer Science, Information Technology, or a related discipline.\n\nProven experience in IT support and systems administration.\n\nPractical experience with operating systems, cloud environments, remote desktops, and networking fundamentals.\n\nExperience supporting business productivity applications and managing user access.\n\nHands-on software development or scripting experience.\n\nAbility to develop and troubleshoot API integrations and automated workflows.\n\nExperience with spreadsheets, formulas, and operational data processing.\n\nUnderstanding of software testing, version control, and deployment practices.\n\nStrong problem-solving, documentation, communication, and organizational skills.\n\nAbility to work independently, prioritize tasks, and support technical and non-technical users.\n\nPreferred Skills\nExperience with cloud infrastructure and remote working environments.\n\nFamiliarity with web technologies, website administration, and database systems.\n\nExperience with scripting languages and spreadsheet automation.\n\nKnowledge of cybersecurity, incident management, and backup and recovery practices.\n\nFamiliarity with project tracking tools and software release processes.\n\nPerformance Expectations\nResolve support requests within agreed service levels.\n\nMaintain reliable system availability and minimize recurring incidents.\n\nComplete onboarding and offboarding accurately and promptly.\n\nDeliver tested technical solutions within agreed timelines.\n\nMaintain secure systems, accurate data, and current documentation.\n\nDemonstrate continuous improvements in user experience and operational efficiency.\n\nWorking RequirementsThe successful candidate must be available during core business hours and perform company work within the approved remote working environment, following applicable security, activity monitoring, and time-tracking policies. Support outside normal hours may occasionally be required, subject to prior approval and coordination.\nOriginally posted on Himalayas","description_format":"text","description_chars":6157,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-28T23:28:30Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.791,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["seen:12","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/thehivecareers-co-it-support-engineer-it-operations-software-automation","json_url":"https://alion.io/job/thehivecareers-co-it-support-engineer-it-operations-software-automation.json","meta":{"generated_at":"2026-10-30T00:38:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8957},"rest":"https://alion.io/mcp/rest/get_company?id=8957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthehivecareers-co-it-support-engineer-it-operations-software-automation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthehivecareers-co-it-support-engineer-it-operations-software-automation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthehivecareers-co-it-support-engineer-it-operations-software-automation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thehivecareers-co-it-support-engineer-it-operations-software-automation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthehivecareers-co-it-support-engineer-it-operations-software-automation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430039}},{"tool":"search_jobs","arguments":{"company":"thehivecareers.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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