{"id":2175326,"url":"https://alion.io/job/themis-tech-inc-client-success-manager-hybrid","title":"Client Success Manager (Hybrid)","company":{"id":3871776,"name":"Themis-Tech. Inc","domain":"helloflare.com","url":"https://alion.io/company/helloflare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T21:50:56Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-31T02:27:17Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Description\nThis is a full-time Hybrid Position\nWho We Are\nWe believe everyone deserves access to the legal care they need. Funded by leading VC firms, Flare (formerly Themis-Tech) leads the way in legal technology.\nAt Flare, we're transforming how clients and attorneys work together with one goal: to make legal services accessible and transparent. Our B2C platforms embody our vision of intuitive and empowering legal processes. With our comprehensive case management system for attorneys and intuitive case tracking tool for clients, we help attorneys handle cases more efficiently while keeping clients informed at every step of their legal journey. This innovative approach sets us apart, offering a unique opportunity to redefine the legal service experience.\nCheck out helloflare.com for more!\nOverview\nAre you a proactive, tech-savvy, client-obsessed professional who wants to redefine what it means to support clients and attorneys? Do you thrive in fast-paced environments and enjoy solving complex problems creatively? Then this is the role for you.\nAs a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and efficiently. You'll own the client relationship, resolve escalations with empathy, and partner closely with attorneys to anticipate needs, maximize capacity, and drive growth. This role requires exercising independent judgment in managing client relationships, case workflows, and operational improvements.\nRequirements\nWhat You'll Do\nOwn case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required.\nConduct regular case reviews with attorneys to ensure deadlines are met and cases are on track.\nCommunicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed - anticipating issues before they arise.\nIdentify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression.\nIdentify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements.\nSupport attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth.\nSpot repeat business opportunities and advocate for clients while supporting attorneys' goals.\nCollaborate with internal teams to push client cases forward and improve operational efficiency.\nTrack and report on client success metrics to inform and advise leadership decisions.\nWho You Are\nMust-Haves:\n1-2+ years of experience in a client-facing role (customer success, case management, client services, or similar) - you've owned relationships and outcomes, not just tasks.\nStrong ownership mindset - you dive in, take initiative, and push cases forward without waiting for direction.\nClient-obsessed and always trying to stay one step ahead - you're energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience.\nCreative problem-solver - you view obstacles as challenges to overcome and opportunities to innovate.\nRelationship builder - you earn trust with clients and attorneys while providing proactive support.\nThrives in high-volume, fast-paced environments with excellent time management and prioritization skills.\nTech-forward - comfortable adopting new tools and integrating AI or other platforms into your workflows.\nMetric-driven and competitive - excited to analyze data, influence outcomes, and report on client experience metrics.\nExcellent communicator - written and verbal, adaptable between professional and approachable tones.\nCollaborative team player - willing to help teammates, share knowledge, and contribute to a positive culture.\nNice-to-Haves:\nLegal experience in filings, court procedures, or family law.\nLaw firm or Legal Admin/Paralegal experience.\nBilingual (English/Spanish).","description_format":"text","description_chars":4307,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-09T14:00:00Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.353,"p_room":0.35,"age_days":34,"expected_fill_days":14,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/themis-tech-inc-client-success-manager-hybrid","json_url":"https://alion.io/job/themis-tech-inc-client-success-manager-hybrid.json","meta":{"generated_at":"2026-10-31T05:19:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3871776},"rest":"https://alion.io/mcp/rest/get_company?id=3871776"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthemis-tech-inc-client-success-manager-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthemis-tech-inc-client-success-manager-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthemis-tech-inc-client-success-manager-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/themis-tech-inc-client-success-manager-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthemis-tech-inc-client-success-manager-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2175326}},{"tool":"search_jobs","arguments":{"company":"helloflare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2175326},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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