{"id":1722966,"url":"https://alion.io/job/theoceanac-box-office-supervisor-full-time","title":"Box Office Supervisor-Full Time","company":{"id":686496,"name":"Ocean Casino Resort","domain":"theoceanac.com","url":"https://alion.io/company/theoceanac","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlantic City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":11930},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:15:51Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T21:19:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About the Role\nThe Box Office Supervisor manages the daily ticket selling operations, building each show in the Ticketmaster system and box office staff including ushers. The Box Office Supervisor is also a liaison who represents Ocean Casino Resort for all outside artist agencies and management.\nPosition Responsibilities\nWorks closely with the Senior Manager Marketing Operations, Manager Entertainment Production and Director of Entertainment to push ticket sales, assist with seat labeling and promote shows \nMust be able to set-up and block all shows for the property in a timely matter \nOversee all ticketing requests (holds, comps, media requests) \n Able to pull requested reports when need by management \n Works closely with Ticketmaster to build new seating layouts \n Conducts new hire interviews \nOversees all ticketing details for headliners and production shows \nHandles all payroll for box office staff \nAssist retail and comp guests with ticket distribution \nMust be able to build and reclass all shows on the Ticketmaster system\nMust be able to schedule box office staff and ushers for each show \n Must be able to provide positive and constructive coaching to all staff \n Must be able to handle customer issues and inquiries \nMust be able to manage/understand ticketing holds, group sales, consignment pulls and general Ticketmaster requests\nMust be able to reconcile box office and show settlements s \nProvide accounting with all necessary documents, reports, receipts and remaining complimentary tickets after every show\n Create and distribute property-wide fact sheets and departmental show recaps\nEssential Functions\nExposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.\nAbility to work under pressure in a fast-paced environment with multiple priorities.\nMust be able to stand for an entire shift and be able to move throughout the hotel area\nMust be able to work holidays, weekends and flexible shift hours\nMust have ability to sit and work from a computer for extended periods\nMust have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time\nRequirements\nAbility to effectively communicate in English (Read, Write, Speak & Understand)\nExcellent with Microsoft Office Applications: Word, Excel, and Outlook \nExcellent communication skills \nMust be able to lift/push pull up to 20 pounds\n Minimum of three (3) years of experience in box office management or supervision\n Must be willing to continuously learn updated program through Ticketmaster \nMust have strong knowledge of leading ticketing software applications (e.g. Ticketmaster). Knowledge of other ticketing applications is a plus. . \nBenefits\nFree meal on shift\nTraining & Development\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k,)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off\nFree Parking\nPay Rate: $49,000 annually. 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