{"id":2512359,"url":"https://alion.io/job/therapy-partner-solutions-onboarding-supervisor","title":"Onboarding Supervisor","company":{"id":4423284,"name":"Therapy Partner Solutions","domain":"therapypartnersolutions.com","url":"https://alion.io/company/therapypartnersolutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:11:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T19:15:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Story\nMedical Billing Center (MBC) is a healthcare revenue cycle management company supporting independent outpatient rehabilitation therapy practices nationwide.\nFor more than 25 years, MBC has partnered with clinic owners and healthcare leaders to improve billing performance, strengthen revenue cycle operations, and create greater financial visibility within their practices.\nOur approach combines deep revenue cycle expertise, strong operational systems, technology, and highly personal client relationships. We understand that the workflows, systems, training, and expectations established during implementation directly influence long-term financial performance and client success.\nJob Overview & Work Site\nPosition Summary\nThe Onboarding Supervisor - Revenue Cycle Management is responsible for leading the successful transition of new MBC clients from kickoff through implementation, training, go-live, and post-launch stabilization.\nFollowing the client’s initial welcome and kickoff process, this individual becomes a primary operational leader and client contact responsible for coordinating system configuration, workflow development, training, implementation timelines, operational readiness, and go-live support.\nThis role works closely with the Onboarding Team, Billing, Accounts Receivable, Credentialing, Training, IT, Development, Leadership, vendors, and client stakeholders to ensure each practice is prepared for a successful transition into active billing operations.\nThe Supervisor also leads the operational implementation of systems, technology, and workflows associated with the client’s transition to MBC, including practice management or EMR conversions, clearinghouse connectivity, data migration, integrations, communication platforms, and related operational systems.\nFollowing go-live, the Supervisor remains actively involved for approximately 30 days to monitor performance, address implementation-related issues, support workflow stabilization, and coordinate a complete handoff to ongoing Accounts Receivable Operations.\nKey Responsibilities\nOwn new-client implementation following kickoff through go-live and post-launch stabilization.\nServe as a primary client-facing leader throughout the implementation period.\nEstablish and manage implementation timelines, milestones, responsibilities, dependencies, and readiness requirements.\nLead implementation meetings, workflow reviews, training coordination, readiness assessments, status calls, and go-live planning.\nCoordinate activities across Onboarding, Billing, Accounts Receivable, Credentialing, IT, Training, Development, Leadership, vendors, and client teams.\nEvaluate revenue cycle workflows related to registration, insurance verification, charge capture, claims submission, payment processing, denials, collections, and AR.\nIdentify workflow, system, or operational risks that could impact billing continuity, reimbursement, implementation timelines, or client experience.\nEnsure required payer information, documentation, system access, data, integrations, and implementation requirements are validated prior to launch.\nLead the operational aspects of practice management, EMR/EHR, billing system, clearinghouse, ERA/EDI, and related technology implementations or conversions.\nCoordinate data migration, system configuration, testing, access requirements, and implementation readiness.\nMonitor early post-launch revenue cycle activity and coordinate resolution of system, workflow, training, and operational issues.\nMaintain clear implementation documentation, communicate risks and decisions, and drive accountability across internal and external stakeholders.\nLead the formal transition from Implementation into ongoing Accounts Receivable Operations following the stabilization period.\nBenefits\nBenefits\nFull-time employees are eligible for a comprehensive benefits package, including:\nMedical, Dental, and Vision Insurance\n401(k) with 50% employer match up to 6% per paycheck\nPaid holidays and paid time off\nCompany-paid life insurance and voluntary life options\nShort- and long-term disability coverage\nEmployee Assistance Program, including mental health services\nBonus program\nCompensation\nSalary Range: $52,000-$60,000 annually\nCompensation is based on relevant experience, revenue cycle knowledge, implementation experience, and overall qualifications.\nMBC provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.\nLicense & Experience\nQualifications\n4+ years of experience in healthcare revenue cycle management, medical billing operations, healthcare implementation, client onboarding, practice management, or a closely related field.\nStrong working knowledge of the medical revenue cycle, including claims, reimbursement, accounts receivable, collections, denials, payer workflows, and payment posting.\nDemonstrated experience leading healthcare implementations, client transitions, system conversions, operational projects, or similar initiatives.\nStrong project management, organizational, communication, and problem-solving skills with the ability to manage multiple concurrent implementations.\nExperience with healthcare practice management systems, EMR/EHR platforms, billing systems, clearinghouses, or related healthcare technologies.\nAbility to identify project dependencies, manage deadlines, maintain accountability, escalate risks, and exercise sound judgment.\nStrong client-facing communication skills with experience leading meetings and navigating complex operational conversations.\nExperience within outpatient rehabilitation, physical therapy, occupational therapy, speech therapy, an RCM organization, or another ambulatory healthcare environment preferred.\nExperience with clearinghouses, EDI, ERA/EFT workflows, payer enrollment, Microsoft Teams, Microsoft 365, or project management platforms preferred.\nFormal project management training or certification is a plus.\nMin\nUSD $52,000.00/Yr.Max\nUSD $60,000.00/Yr.Annual Incentive Bonus Up To","description_format":"text","description_chars":6109,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision 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