{"id":3173506,"url":"https://alion.io/job/therapy-partner-solutions-phone-switchboard-scheduling-front-desk","title":"Phone Switchboard & Scheduling - Front Desk","company":{"id":4423284,"name":"Therapy Partner Solutions","domain":"therapypartnersolutions.com","url":"https://alion.io/company/therapypartnersolutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hendersonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:14:47Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T13:04:09Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"JOIN OUR TEAM\nPosition: Front Desk Phone Switchboard/Scheduling\nJob Type: Full Time\nPrimary Hours:\nMon-Thurs 19:00-5:30\nFriday 7:30-4\nJob Location: Hendersonville\nEmployment Type: Full Time\nWe invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.\nCompany Story\nDelivering clinical excellence for over 20 years.\nSEPT Physical Therapy is part of Therapy Partner Solutions, a therapist-owned company, providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics.\nWe work together.\nWe have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.\nOur patients are what drives us.\nWe treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.\nJob Overview & Work Site\nJob Overview:\nAs a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.\nKey Responsibilities:\nProvide exceptional customer service, managing patient interactions both in-person and over the phone.\nHandle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.\nMaintain staff productivity by effectively managing therapists' schedules.\nAct as a liaison between therapy staff, billing office, and MD offices.\nPrimary position will be focused on phoneboard switching/scheduling\nLicense & Experience\nSkills Required:\nProficiency in Microsoft Office (Word, Excel, Outlook).\nHighly organized and skilled in managing schedules.\nAbility to multitask and meet clinic scheduling goals.\nExcellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.\nStrong customer service skills, both in-person and over the phone.\nProficient typing skills.\nBasic - Intermediate computer skills.\nPhone operator expeirence\nHandle multiline phone calls\nQualifications & Experience:\nHigh school graduate; 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