{"id":1016600,"url":"https://alion.io/job/therapynotes-cloud-systems-engineer-site-reliability","title":"Cloud Systems Engineer - Site Reliability","company":{"id":688861,"name":"TherapyNotes","domain":"therapynotes.com","url":"https://alion.io/company/therapynotes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Ansible","optional":true},{"name":"HIPAA","optional":true},{"name":"Incident Management","optional":true},{"name":"OpenTofu","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:30:21Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T21:29:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":3},"description":"About Us\nTherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.\nWe're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!\nAbout The Position\nWe are seeking a Site Reliability Engineer to improve the reliability and operability of the production services and shared platforms supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve availability, performance, scalability, resilience, observability, incident response, and operational automation. You will partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce operational toil, and ensure services are supportable throughout their lifecycle. If you are passionate about building reliable systems, solving complex production problems, and driving continuous improvement, we want to hear from you.\nRequirements\nBS degree in Information Systems, Engineering, or equivalent experience.\n5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE.\nExperience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred.\nStrong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production.\nExpertise with an observability platform; Datadog experience strongly preferred. Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable.\nExperience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices.\nExperience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement.\nExperience working in Agile/DevOps environments and operating production services using ITSM practices where applicable.\nPrior software development experience-or experience investigating application behavior through code, logs, and distributed traces-is a plus\nResponsibilities\nOwn and continuously improve how we use Datadog to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views.\nDesign, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform.\nPartner with service owners to define and improve reliability through meaningful SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices.\nParticipate in and help drive incident management for production events, serving as an incident commander or technical responder as needed. Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions.\nPartner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context.\nImprove deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes.\nPartner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations.\nProvide escalated technical guidance and support to other technology teams throughout the organization.\nProvide on-call coverage for production support and other duties as required.\nEnsure supported systems and operational activities comply with organizational security, HIPAA, and operating policies.\nIdentify and eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible. Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible.\nBenefits\nCompetitive salary - $110,000-$150,000\nEmployer sponsored health, dental, vision, life, and disability insurance\nRetirement plan with company contribution\nAnnual company profit sharing\nPersonal development/training budget\nOpen, collaborative work environment\nExtensive 2-week onboarding plan\nComprehensive mentorship program\nEqual Opportunity Employer Statement & Applicant Rights\nTherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:\nKnow Your Rights: Workplace Discrimination is Illegal\n Family and Medical Leave Act (FMLA): Employee Rights Under FMLA\nIf you require a reasonable accommodation during the application process, please contact .\n9/17/2026","description_format":"text","description_chars":5330,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-09-17T23:44:01Z"},{"event":"close","at":"2026-09-18T18:19:03Z"},{"event":"reopen","at":"2026-09-28T20:03:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/therapynotes-cloud-systems-engineer-site-reliability","json_url":"https://alion.io/job/therapynotes-cloud-systems-engineer-site-reliability.json","meta":{"generated_at":"2026-11-02T22:24:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688861},"rest":"https://alion.io/mcp/rest/get_company?id=688861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftherapynotes-cloud-systems-engineer-site-reliability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftherapynotes-cloud-systems-engineer-site-reliability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftherapynotes-cloud-systems-engineer-site-reliability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/therapynotes-cloud-systems-engineer-site-reliability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftherapynotes-cloud-systems-engineer-site-reliability"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1016600}},{"tool":"search_jobs","arguments":{"company":"therapynotes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1016600},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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