{"id":556091,"url":"https://alion.io/job/theridgertc-it-support-specialist","title":"IT Support Specialist","company":{"id":456225,"name":"Ridge RTC","domain":"theridgertc.com","url":"https://alion.io/company/theridgertc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":154,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":61000,"currency":"USD","period":"year","gross":null,"usd_annual":61000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T19:13:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T14:59:45Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":45},"description":"About Altior Healthcare\nOur family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.\nParadigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.\nAs part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.\nPOSITION SUMMARY\nThe IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting.\nThis is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.\nRESPONSIBILITIES\nProvide onsite and remote technical support for end users across multiple locations.\nSupport onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.\nConfigure and deploy desktops, laptops, mobile devices, and related hardware.\nPerform operating system reloads, workstation imaging, software installation, and endpoint setup.\nCreate, manage, and disable user accounts within Microsoft 365 and Entra ID environments.\nAssign and manage security groups, shared mailbox access, and basic user permissions.\nMaintain accurate inventory records for computers, peripherals, and IT assets.\nInstall and support printers, docking stations, monitors, and other office technology.\nPerform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.\nCoordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.\nSupport deployment and maintenance of endpoint management and remote monitoring tools (RMM).\nAssist with hardware procurement, receiving, staging, and deployment coordination.\nTravel to operational locations as needed to support users and technology initiatives.\nTraining: Provide training and guidance to end-users on IT tools and best practices.\nOther duties as assigned.\nQUALIFICATIONS\nAssociate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.\n3+ years’ experience in helpdesk support or a similar IT support role.\nAbility to support Microsoft Windows environments and Microsoft 365 applications.\nExperience supporting both Windows and Mac devices.\nStrong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.\nStrong analytic and problem-solving skills.\nAbility to work independently and collaboratively in a team environment.\nEager to learn and adapt to new technologies.\nIT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.\nFamiliarity with healthcare or other regulated environments preferred.\nREQUIREMENTS\nAbility to lift IT equipment (Average 30 lbs.)\nAbility to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.\nFrequent walking and standing.\nWorks well under pressure due to time and accuracy requirements.\nCorporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included.\nReliable transportation and valid driver’s license required.\nSalary Range\n$55,000—$61,000 USD\nBenefits\nComprehensive benefits package: medical, dental, and vision.\n401k with 4% match.\nPaid Time Off Programs including vacation, holidays, and illness.\nChef made meals onsite.\nProfessional trainings provided for development; continuing education assistance for clinicians.\nSupportive clinical supervision and professional development.\nAltior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.\nPrivacy Policy l Discrimination Policy","description_format":"text","description_chars":4872,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Maine","iso":null,"kind":"city"},{"name":"New Hampshire","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"},{"name":"Idaho","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care"],"lifecycle":[{"event":"open","at":"2026-09-08T21:42:52Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":45,"expected_fill_days":154,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":61000,"is_top_pay":false},"html_url":"https://alion.io/job/theridgertc-it-support-specialist","json_url":"https://alion.io/job/theridgertc-it-support-specialist.json","meta":{"generated_at":"2026-10-24T16:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456225},"rest":"https://alion.io/mcp/rest/get_company?id=456225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftheridgertc-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftheridgertc-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftheridgertc-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/theridgertc-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftheridgertc-it-support-specialist"}]}