{"id":3538865,"url":"https://alion.io/job/thermo-fisher-scientific-program-manager-2","title":"Program Manager","company":{"id":7922,"name":"Thermo Fisher Scientific","domain":"thermofisher.com","url":"https://alion.io/company/thermo-fisher-scientific","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":377,"ghost_share":0.003,"stale_share":0.743,"repost_share":0.008,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94500,"max":141750,"currency":"USD","period":"year","gross":null,"usd_annual":141750},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GLP","optional":false},{"name":"GMP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:36:52Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T03:44:35Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Work Schedule\nStandard (Mon-Fri) Environmental Conditions\nSome degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description\nThe Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.\nThe Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.\nResponsibilities\nTeam Leadership and Development\nLead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.\nParticipate in candidate selection, onboarding, training, performance evaluation, and corrective action.\nCoach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.\nPromote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.\nManage team performance, productivity, attendance, and workload priorities.\nCustomer and Service Delivery\nEnsure delivery of the contracted scope of services across all supported locations.\nBuild strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.\nReinforce a customer-focused approach and respond constructively to customer concerns.\nLead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.\nParticipate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.\nOperations and Continuous Improvement\nOversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.\nIdentify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.\nDevelop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.\nManage supply chain and inventory control functions across multiple locations.\nConduct site audits and annual physical inventories.\nMetrics and Business Support\nCollect and analyze data to quantify customer value and support service reporting.\nDevelop performance indicators, track trends, and implement standard processes to improve service outcomes.\nReport business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.\nPerform other duties as assigned.\nMinimum Qualifications\nBachelor’s degree plus 4 or more years of related experience.\n3-5 five years of supervisory or management experience, including people management.\nStrong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.\nExcellent customer service and relationship-building skills.\nStrong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.\nStrong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.\nExcellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.\nProficiency with Microsoft Outlook, Excel, Word, and PowerPoint.\nAbility to provide constructive feedback, address customer concerns, and manage performance issues.\nEducation or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.\nWorking Conditions\nPrimarily supports customer locations in a hybrid work arrangement.\nMust be able to work the hours needed to fulfill the responsibilities of the role.\nMay enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.\nMust have the motor skills required to perform job duties.\nMust be able to lift, push, and pull 30-40 pounds regularly and may be required to lift up to 50 pounds.\nMay use material-handling equipment, including push carts and pallet jacks.\nPersonal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.\nEqual Opportunity Employer\nThermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.\n Compensation and Benefits\nThe salary range estimated for this position based in Massachusetts is $94,500.00-$141,750.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:\nA choice of national medical and dental plans, and a national vision plan, including health incentive programs\n\nEmployee assistance and family support programs, including commuter benefits and tuition reimbursement\n\nAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy\n\nRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan\n\nEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount\n\nFor more information on our benefits, please visit: 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