{"id":3589946,"url":"https://alion.io/job/thestudio-customer-success-manager-individual-contributor","title":"Customer Success Manager (Individual Contributor)","company":{"id":2097141,"name":"THE/STUDIO","domain":"thestudio.com","url":"https://alion.io/company/thestudio-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-01T12:13:58Z","employer_posted_date":null,"last_verified_at":"2026-11-01T12:13:58Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Location: 100% Remote (Global) -Preference: Latin America, South Africa, Europe\nTimezone / Hours: US Business Hours (EST/PST)Engagement Type: Full-Time Independent Contractor🚀 The Vision: Building the Operating System for Product CreationSince 2013, THE/STUDIO has been building the definitive operating system for product creation. We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software.\nWe operate two core platforms: Customize Now (our best-in-class, on-demand manufacturing platform) and Source Anything (our new SaaS product that enables customers to seamlessly work with global factories beyond our own network).\nWe are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain.\n💻 The RoleWe’re looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey.\nMany of our clients are launching or scaling apparel/product lines with little to no manufacturing experience, while others are seasoned industry veterans. As their primary strategic guide, you will onboard new customers, demystify the custom production process, and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners.\nYou’ll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands-on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete.\nWhy This Role Is Exciting:\nDirect Access to Leadership: You will have the opportunity to work directly with our CEO and executive team, giving you high visibility, direct mentorship, and a seat at the table.\n\nProduct & Strategic Influence: We operate with flat hierarchies. Your daily insights from the ground level will directly shape our product roadmap, workflows, and company strategy.\n\nRapid Scale & Career Trajectory: We are growing rapidly. Joining us right now means high autonomy, minimal red tape, and massive room for personal and professional acceleration.\n\n🎯 What You’ll Do\nPost-Sales Journey & Onboarding: Own the end-to-end customer onboarding and post-sales experience, educating new clients on manufacturing workflows and guiding them confidently from concept to final delivery.\n\nCross-Functional Orchestration: Serve as the central air-traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly.\n\nProactive Risk & Bottleneck Detection: Monitor account progress to spot where production or approvals are stalling—on the client side, design side, or factory floor—and jump in to unblock issues before they cause delays.\n\nConsultative Product Support: Act as a reliable sounding board for clients during critical review phases, providing feedback on garment construction, fabrics, and technical specs when needed.\n\nStrategic Growth & Upselling: Identify timing and opportunities for expansion—for example, as a client nears the end of a bulk production run, partner with design to proactively pitch relevant trends, new products, and re-orders.\n\nPortfolio & Health Management: Manage a active portfolio of SMB and mid-market accounts, maintaining clean account notes, tracking key milestones, and monitoring production metrics in HubSpot.\n\nFeedback Loop: Gather real-time customer insights on their production experience and share cross-functional feedback with Sourcing, Product, and Sales to continuously improve our platform.\n\n💡 The Profile We’re Looking For (Our Core Pillars)Our Founder/CEO defines our top performers by three distinct traits. If this describes how you operate, you will thrive here:\n\nRaw Intelligence & Problem-Solving: High processing power, business acumen, and logical reasoning. You can think on your feet, connect complex ideas, and break down ambiguous problems quickly.\n\n\"Give a Shit\" Energy (Extreme Ownership): You take 100% accountability for your domain and outcomes. You don't make excuses or blame external factors. You look inward, find solutions, and push across the finish line.\n\nRapid Adaptation & Radical Candor: You embrace blunt, constructive feedback and pivot instantly without ego. You excel in a fast-moving environment where you need to act with urgency without waiting for hand-holding.\n\n🧩 What We’re Looking For\n3+ years of experience in Customer Success, Account Management, or client-facing operations (preferably in e-commerce, custom apparel, manufacturing, or tech-enabled platforms).\n\nHigh Empathy & Educational Mindset: Able to guide novice clients through complex technical/manufacturing concepts with patience and clarity, while maintaining authority with experienced buyers.\n\nCross-Functional & Project Coordinator: Skilled at managing multi-party workflows (client - internal design - factory teams) and keeping everyone on schedule.\n\nProactive Problem-Solver: A natural eye for detail who spots operational bottlenecks early and takes immediate ownership to resolve them.\n\nUp-Selling & Commercial Instincts: Comfortable identifying expansion moments and partnering with design/product teams to suggest timely, trend-relevant solutions to growing accounts.\n\nTechnical & CRM Fluency: Strong working knowledge of HubSpot (or similar CRMs) to manage pipeline, account notes, and key activity metrics.\n\nGarment/Product Knowledge (Plus): Prior experience or strong interest in apparel development, fabric sourcing, or custom production is a major advantage.\n\nStartup Mindset: Resilient, high-energy, autonomous mid-to-senior individual contributor who operates with urgency and clear ownership.\n\n💰 Compensation & Terms\nFlexible & Competitive: We offer competitive, outcome-driven compensation packages tailored to the candidate's level of impact.\n\nEngagement Type: Full-time, exclusive independent contractor role.\n\n🔎 Our Hiring Process\nSubmit Application: IMPORTANT! Please submit your resume/CV in English\n\nInitial Screen: Brief intro chat to evaluate mutual fit, communications, and expectations.\n\nHiring Manager / Team Interview: Deep dive into your hard skills, past track record, and problem-solving approach.\n\nAssessment / Case Study: (If applicable for the role) Practical demonstration of your capabilities.\n\nFinal Executive Interview: Conversation with key team members.\n\nReference Checks: Verification of past performance with former leaders and CEOs.\n\nNote that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.\nTHE/STUDIO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, high-performance culture free from discrimination.\nOriginally posted on Himalayas","description_format":"text","description_chars":7109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-11-01T17:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/thestudio-customer-success-manager-individual-contributor","json_url":"https://alion.io/job/thestudio-customer-success-manager-individual-contributor.json","meta":{"generated_at":"2026-11-02T23:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2097141},"rest":"https://alion.io/mcp/rest/get_company?id=2097141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthestudio-customer-success-manager-individual-contributor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthestudio-customer-success-manager-individual-contributor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthestudio-customer-success-manager-individual-contributor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thestudio-customer-success-manager-individual-contributor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthestudio-customer-success-manager-individual-contributor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3589946}},{"tool":"search_jobs","arguments":{"company":"thestudio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3589946},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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