{"id":2612564,"url":"https://alion.io/job/thg-assistant-store-manager-lookfantastic","title":"Assistant Store Manager | LOOKFANTASTIC","company":{"id":51472,"name":"THG","domain":"thg.com","url":"https://alion.io/company/thg-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":141},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-07-20T12:21:58Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T11:58:15Z","board_verified":false,"closed_at":"2026-10-28T11:58:15Z","days_open":99,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"About THG \nWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. \nOur portfolio ofleading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. \nFrom Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. \nWith us, you’ll go further, faster. What are you waiting for? \nLOOKFANTASTIC\nLookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. \nWe work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. \nOur LOOKFANTASTIC store, based in the heart of Bristol is a destination for experiencing Beauty in a way like no other!\nAssistant Store Manager\nRole Description\nThe Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, andwill step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, salesand experience. The Assistant Store Manager will lead the ongoingeducation of the team and the events calendar for the store. \nService \nEnsure the store delivers a best in class level of customer service by delivering a personalised service to all customers. \nBuild customer relationships using CRM to ensure all customers receive a tailored shopping experience. \nCreate a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. \nResolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list. \nSales \nLead the team to achieve set retail financial goals and KPI’s. \nDrive sales through the seamless customer journey and experience, delivering personal targets and KPI goals. \nSupport in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation. \nPlan and execute events, connecting with local business’ and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. \nPeople \nLead by example on the shop floor at all times. \nWill act as the stores Duty Manager as required and lead the team, service and sales. \nEngage and inspire the in store team daily to deliver world class service. \nCoach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills. \nHave confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment. \nSupport HR conversations and handle difficult conversations professionally and respectfully with courage. \nOperational Excellence \nAdhere to all procedures and H&S regulations. \nEnsure perfect store standards including top hygiene standards in all areas. \nUpdate and maintain VM of all brands. \nComplete all audits in line with deadlines. \nStrong communication to the team, HQ and all brand representatives. \nStock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. \nProactively support the management of LP to minimise shrinkage. \nExperience/Skills: \nExperience of leadership essential. \nRetail experience essential \nMinimum 2 years beauty experience essential. \nHighly organised. \nStrong communication skills. \nFull availability including weekends and bank holidays is imperative. \nExperience of using Excel, Outlook and Teams. \nTHG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":4844,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-15T11:25:29Z"},{"event":"close","at":"2026-10-28T11:58:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/thg-assistant-store-manager-lookfantastic","json_url":"https://alion.io/job/thg-assistant-store-manager-lookfantastic.json","meta":{"generated_at":"2026-10-28T13:35:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51472},"rest":"https://alion.io/mcp/rest/get_company?id=51472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-assistant-store-manager-lookfantastic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-assistant-store-manager-lookfantastic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-assistant-store-manager-lookfantastic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-assistant-store-manager-lookfantastic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-assistant-store-manager-lookfantastic"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2612564}},{"tool":"search_jobs","arguments":{"company":"thg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2612564},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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