{"id":2612603,"url":"https://alion.io/job/thg-customer-account-planner-bentley-labs","title":"Customer Account Planner | Bentley Labs","company":{"id":51472,"name":"THG","domain":"thg.com","url":"https://alion.io/company/thg-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-07-31T15:03:51Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-02T14:12:26Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"About THG \nWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. \nOur portfolio ofleading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. \nFrom Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. \nWith us, you’ll go further, faster. What are you waiting for? \nLocation: 111 Fieldcrest Ave, Edison, NJ, 08837\nLife at THG Beauty \nWe know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.\nBy combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.\nTHG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. \nAbout Bentley Labs\nBentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world’s top global beauty brands, creating and producing award-winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics categories. Bentley’s core manufacturing capabilities include OTC’S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.\nAbout the Role\nThe Customer Account Planner will be responsible for receiving, processing and managing customer orders. This includes but is not limited to Finished Goods, Bulk Only, Line Trials, Pilots, Fill & Assembly, etc. As the primary point of contact between Bentley Labs and customers regarding production orders, the Customer Account Planner will develop and maintain strong customer relationships and ensure effective communication throughout the production process. In partnership with the Demand Planner, this role is responsible for achieving monthly shipped revenue targets by customer through accurate forecasting, while providing weekly reporting, analysis, and actionable insights to leadership, sales, and production teams.\nKey Responsibilities\nManage the order lifecycle from receipt through shipment, proactively coordinating all internal activities including all production materials, components, raw materials, shipping supplies, etc., to ensure production timelines are met and customer-requested ship dates are achieved\nCollaborate with Demand Planning to review annual and monthly customer forecasts, ensuring alignment to shipped revenue targets and forecast accuracy objectives\nCoordinate with Sales and Cost Accounting to confirm accurate and up-to-date pricing structures that support and protect customer margin goals\nBuild and maintain strong customer relationships through proactive, transparent communication regarding all stages of the production process\nProcess purchase orders in the MRP system and provide customers with order confirmation no more than two business days post PO receipt\nReview Bill of Materials for each new purchase order to verify accuracy and to note any component shortages\nCreate no-charge purchase orders to receive customer supplied components, bulk, oils and raw materials and ensure on-time delivery compliance\nPartner with Receiving to verify receipt accuracy and collaborate with Quality to ensure all customer-supplied materials meet both customer and Bentley Labs quality standards\nParticipate in daily production meetings to communicate schedule changes, priorities, and risks to cross-functional teams and leadership\nSupport new product launches by coordinating timelines, materials and production readiness\nTrack work orders, batch records and production data within the MRP systems\nLead all problem solving investigations relative to production of designated customer projects\nConduct weekly calls with customers to review status updates, issues and challenges with each purchase order\nCoordinate finished good shipment scheduling with the shipping team and with customers\nCollaborate with customers to manage Bentley-held component inventory, including the identification and resolution of obsolete or excess materials through customer returns, inventory transfers, or disposal activities\nCoordinate with Quality, Accounting, and Warehouse teams to ensure the timely disposition of rejected or failed bulk materials and finished goods\nAll other duties that may be assigned\nWhat skills and experience do I need for this role?\n3+ years in planning, preferably in a contract manufacturing environment\nStrong analytical skills and ability to demonstrate logical analysis to address and resolve business challenges\nAdvanced expertise with Microsoft Excel - Power BI and VBA knowledge a plus\nAbility to filter and prioritize sources of information and identify risks and opportunities\nPrevious experience in working cross functionally with all levels to complete projects\nFlexible and amenable to changes in a fast-pace, high growth environment\nMust be able to multi- task while accommodating changing priorities\nKnowledge of GMP, FDA and cosmetic industry standards\nProject Management experience a plus\nCompensation\n$85,000-$95,000 annually, based on experience, skills, and qualifications.\nTHG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":6725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-15T11:25:29Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":93,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/thg-customer-account-planner-bentley-labs","json_url":"https://alion.io/job/thg-customer-account-planner-bentley-labs.json","meta":{"generated_at":"2026-11-02T18:07:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51472},"rest":"https://alion.io/mcp/rest/get_company?id=51472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-customer-account-planner-bentley-labs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-customer-account-planner-bentley-labs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-customer-account-planner-bentley-labs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-customer-account-planner-bentley-labs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-customer-account-planner-bentley-labs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2612603}},{"tool":"search_jobs","arguments":{"company":"thg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2612603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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