{"id":1753078,"url":"https://alion.io/job/thg-ingenuity-assistant-restaurant-manager","title":"Assistant Restaurant Manager","company":{"id":2215442,"name":"THG Ingenuity","domain":"thgingenuity.com","url":"https://alion.io/company/thgingenuity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":350},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T11:01:29Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T23:24:02Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"About THG Ingenuity \nTHG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: \nTHG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. \nTHG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. \nTHG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel \nWith its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. \nAssistant Restaurant Manager\nDepartment: Food & Beverage\nReports to: Food & Beverage Manager\nLocation: King Street Townhouse, Manchester\nRole Focus: Restaurant operations, team leadership and guest experience\nThe Opportunity\nWe are looking for a confident and hands-on Assistant Restaurant Manager to support the leadership of our modern British, seasonal all-day restaurant. This is a visible, floor-based role, working across breakfast, lunch, afternoon tea and dinner to deliver warm, polished and natural service with genuine attention to detail. You will help lead the team, protect service standards, develop colleagues and support commercial performance while working closely with the Food & Beverage Manager and wider hotel operation.\nRole Purpose\nTo support the Food & Beverage Manager in leading the daily restaurant operation, ensuring exceptional guest experiences, consistent standards, effective team development, strong operational control and delivery against commercial goals.\nKey Responsibilities\nOperational Leadership\nSupport the smooth and efficient operation of the restaurant across breakfast, lunch, afternoon tea and dinner.\nMaintain a highly visible presence on the floor and remain hands-on throughout service.\nEnsure opening, service and closing procedures are completed to the required standard.\nReview bookings, VIP guests, special occasions, expected covers, table plans and staffing requirements before each shift.\nMonitor table progression, service flow, food and beverage delivery, break management and communication between the restaurant, kitchen, bar and host team.\nResolve operational issues quickly and professionally, escalating risks or recurring concerns to the Food & Beverage Manager.\nCheck equipment, tills, card machines, reservation systems, menus, wine lists, specials and allergen information before service.\nComplete accurate shift handovers, reports and closing checks.\nGuest Experience and Service Standards\nDeliver warm, polished and natural hospitality that reflects the character of King Street Townhouse.\nWelcome and acknowledge guests, recognise returning guests and ensure special occasions are handled with care.\nProvide confident recommendations on food, wine, cocktails and non-alcoholic options, using appropriate and natural upselling.\nMaintain excellent table presentation, water service, tray service, clearing standards and restaurant cleanliness.\nMonitor guest satisfaction throughout service and lead effective service recovery when required.\nRespond to feedback and complaints professionally, ensuring actions are recorded and followed through.\nSupport positive guest reviews across SevenRooms, Google and TripAdvisor.\nPeople Leadership, Coaching and Development\nLead by example, create a positive team culture and communicate clearly and respectfully.\nDeliver daily briefings before each service, assigning sections, roles and responsibilities.\nCoach colleagues in service, including guest interaction, tray skills, table presentation, clearing times and product knowledge.\nIdentify training needs, complete competency sign-offs and deliver refresher training where required.\nSupport structured induction through the Restaurant Academy and monitor mandatory training and e-learning completion.\nHold regular one-to-one meetings and contribute to probation reviews, performance conversations and succession planning.\nSupport the recruitment process through Greenhouse, including shortlisting, interview coordination and interviews with the Food & Beverage Manager.\nCommercial and Administrative Responsibilities\nSupport revenue growth by improving average spend per guest, beverage sales and guest engagement.\nMonitor labour deployment, overtime, wastage and stock usage in line with business needs.\nSupport stock orders, monthly stocktakes, maintenance requests and supplier performance reviews.\nPrepare and maintain rotas, payroll amendments, holiday information, training records and performance documentation.\nReview sales, labour, guest feedback, online reviews and operational performance, identifying practical improvements.\nSupport seasonal menu launches, afternoon tea development, wine dinners, connoisseur dinners and other guest events.\nHealth, Safety and Compliance\nEnsure food safety procedures, HACCP, allergen controls and licensing requirements are followed without exception.\nEnsure all incidents, hazards and near misses are reported promptly and accurately.\nMaintain compliance with fire safety, manual handling, COSHH and workplace safety requirements.\nKeep restaurant walkways, exits, service stations and back-of-house areas safe, clean and unobstructed.\nStop, check and ask a manager or the kitchen whenever allergen information is unclear. Never guess or rely on assumptions.\nCommercial Performance\nRevenue and average spend supported through confident recommendations.\nImproved beverage sales and controlled labour deployment.\nReduced waste and disciplined stock management.\nPerson Specification\nEssential Experience and Skills\nPrevious experience in a supervisory or management role within hospitality.\nStrong leadership, organisation and communication skills.\nAbility to lead a team confidently in a fast-paced, guest-focused environment.\nGood knowledge of food and beverage operations and service standards.\nStrong guest-service focus with commercial awareness.\nAbility to coach colleagues constructively and address standards when required.\nAbility to work flexibly across early mornings, evenings, weekends and busy trading periods.\nDesirable Experience and Qualifications\nHotel restaurant or premium all-day dining experience.\nWine knowledge; WSET qualification is desirable.\nFood Hygiene, Health & Safety or licensing qualifications.\nPersonal Qualities\nApproachable, supportive and professional.\nProactive, resilient and organised under pressure.\nPassionate about hospitality and motivated by high standards.\nCommercially aware, accountable and willing to take ownership.\nA calm, credible role model who develops others and builds strong working relationships.\nWorking Relationships\nThe Assistant Restaurant Manager will work closely with the Food & Beverage Manager, restaurant leadership team, Bar Manager, Events and Meetings team, Executive Chef and kitchen team, Reception, Sales, Housekeeping, Maintenance and Security.\nThe role is expected to attend relevant Operations Meetings, Food & Beverage Meetings, departmental briefings and management meetings.\nOur Expectations\nDeliver exceptional guest experiences with warmth, personality and attention to detail.\nLead and develop colleagues through clear standards, coaching and consistent support.\nTake ownership of the restaurant operation and communicate concerns promptly.\nMaintain the highest standards of safety, compliance, cleanliness and presentation.\nContinuously seek opportunities to improve standards, profitability and the guest journey.\nSupport the wider Food & Beverage operation whenever business needs require.\nTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":9402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-03T09:33:25Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.545,"p_room":0.55,"age_days":43,"expected_fill_days":32,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/thg-ingenuity-assistant-restaurant-manager","json_url":"https://alion.io/job/thg-ingenuity-assistant-restaurant-manager.json","meta":{"generated_at":"2026-10-22T02:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2215442},"rest":"https://alion.io/mcp/rest/get_company?id=2215442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-ingenuity-assistant-restaurant-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-ingenuity-assistant-restaurant-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-ingenuity-assistant-restaurant-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-ingenuity-assistant-restaurant-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-ingenuity-assistant-restaurant-manager"}]}