{"id":1753069,"url":"https://alion.io/job/thg-ingenuity-audio-visual-av-engineer","title":"Audio Visual (AV) Engineer","company":{"id":2215442,"name":"THG Ingenuity","domain":"thgingenuity.com","url":"https://alion.io/company/thgingenuity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"TCP/IP","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-09-29T09:39:20Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-09T01:26:41Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About THG Ingenuity\nTHG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. \nEach represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.\nTech at THG Ingenuity\nTechnology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations at scale. We are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.\nWe foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.\nWhat will I be doing?\nAs an L1 Staff Technology Experience Engineer, you will provide technical support across THG Ingenuity's global office network, helping to deliver a seamless technology experience for colleagues and visitors. You'll be responsible for supporting and maintaining audio visual, workplace technology and collaboration systems across multiple locations.\nKey responsibilities include:\nInstallation and commissioning of speakers, amplifiers, mixers, presentation switchers, keypads, displays and video conferencing equipment\nSupporting and maintaining AV, VC and workplace technology infrastructure\nManaging structured cabling and cable management standards\nMaintaining accurate asset registers and inventory records\nProviding high-quality technical support and resolving incidents within agreed SLAs\nSupporting integrated room booking systems, digital signage, IP telephony and lighting control systems\nAssisting with meeting room technology deployments and office fit-out projects\nEnsuring end users receive a seamless collaboration and workplace technology experience\n What skills and experience would I need?\nEssential\nMinimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support\nExperience terminating low-voltage cabling, including speaker, control and network cabling (Cat5e/Cat6, RS232, RS485, UTP/STP)\nHands-on experience installing and supporting AV and collaboration technologies\nStrong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently\nExcellent communication and customer service skills\nTechnical Knowledge\nAV technologies and platforms including RTI, Lutron, Kramer, Extron, Wyrestorm, Poly, Sony Professional and similar enterprise solutions\nVideo processing, signal routing and distribution technologies including HDMI, HDCP, EDID and HDBaseT\nControl systems including RS232, IR and IP-based device management\nAudio and video conferencing technologies\nBasic networking knowledge, including TCP/IP, DHCP, VLANs, wireless networking and network troubleshooting\nUnderstanding of telephony, SIP and unified communications solutions\nExperience supporting modern workplace and collaboration environments\nDesirable\nExperience supporting Microsoft Teams Rooms and enterprise collaboration platforms\nExperience within a global or multi-site business environment\nRelevant IT or AV certifications\nWhat's in it for me?\nCompetitive salary and benefits package\nOpportunity to work with leading workplace and collaboration technologies\nExposure to large-scale global technology projects and office fit-outs\nWork alongside talented technology professionals across a fast-paced international business\nStaff discounts across THG brands and Hale Country Club\nTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":4672,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Content Creation"],"lifecycle":[{"event":"open","at":"2026-10-03T09:33:25Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.787,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/thg-ingenuity-audio-visual-av-engineer","json_url":"https://alion.io/job/thg-ingenuity-audio-visual-av-engineer.json","meta":{"generated_at":"2026-10-09T02:01:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2215442},"rest":"https://alion.io/mcp/rest/get_company?id=2215442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-ingenuity-audio-visual-av-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-ingenuity-audio-visual-av-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-ingenuity-audio-visual-av-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-ingenuity-audio-visual-av-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-ingenuity-audio-visual-av-engineer"}]}