{"id":3266160,"url":"https://alion.io/job/thg-ingenuity-customer-service-advisor","title":"Customer Service Advisor","company":{"id":2215442,"name":"THG Ingenuity","domain":"thgingenuity.com","url":"https://alion.io/company/thgingenuity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T09:01:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T06:44:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About THG Ingenuity \nTHG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: \nTHG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. \nTHG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. \nTHG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel \nWith its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. \nWhat’s the role? \nJob Title: Customer Service Advisor \nContract Type: Permanent \nLocation: GadbrookPark, Northwich (Office Based) \nShifts - Working a shift rotation of 8am-4pm, 9am-5pm, 1pm-9pm and 1 in 3 weekends. \nStart Date - 9th & 16th November 2026 \nAs a Customer Service Advisor, you’ll be the voice of some of the world’s best-loved brands including Look Fantastic, My Protein, Cult Beauty and many more. Working with a portfolio of household names, you’ll be the first point of contact for customers who need your help, from recommending the right product to getting an order issue resolved quickly and with care. You’ll connect with customers across live chat, phone, email and social media, so no two days look the same. \nEvery conversation is a chance to make someone’s day better, easier and to show what outstanding service looks like on behalf of our trusted brand partners. \nKey Responsibilities: \nWorking across multiple channels including emails, phones, live chat and social media. \nWork towards achievable department targets while maintaining high level quality at each point of contact. \nEngaging with customers daily in a polite, professional manner. \nAssisting customer with all queries regarding product advise and general customer service queries. \nCollaborate with team members and different departments to enhance overall customer service. \nUtilise ongoing training to deepen product knowledge and deliver top-notch service. \nRole Requirements: \nStrong written and verbal communication skills\nWillingness to learn and develop new skills \nA professional, friendly and hard-working individual. \nEarly promise of showing our core values - Show up, Dig in and get it Done. \nWhat's in it for you? \n25 days' annual leave plus bank holidays, your birthday day off, and the option to buy up to 3 additional days each year. \nStaff Discounts across all brands - up to 50%\nEnhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave. \nAccess to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme. \nEarn up to £1,000 through our employee referral scheme.\nAnniversary gifts to celebrate your 5 and 10 years of service. \nTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":4654,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-26T09:23:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":35,"reasons":["conf:3","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/thg-ingenuity-customer-service-advisor","json_url":"https://alion.io/job/thg-ingenuity-customer-service-advisor.json","meta":{"generated_at":"2026-11-02T07:07:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2215442},"rest":"https://alion.io/mcp/rest/get_company?id=2215442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-ingenuity-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-ingenuity-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-ingenuity-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-ingenuity-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-ingenuity-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266160}},{"tool":"search_jobs","arguments":{"company":"thgingenuity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266160},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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