{"id":1753063,"url":"https://alion.io/job/thg-ingenuity-fixed-term-carrier-logistic-executive","title":"Fixed Term - Carrier Logistic Executive","company":{"id":2215442,"name":"THG Ingenuity","domain":"thgingenuity.com","url":"https://alion.io/company/thgingenuity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T10:52:12Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T14:22:06Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"About THG Ingenuity \nTHG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: \nTHG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. \nTHG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities. \nTHG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel \nWith its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. \nWhat’s the role? \nTitle: Fixed Term - Carrier Logistics Executive \nContract Type: 3 - 6 months (Dependant on business requirements)\nShifts - Monday - Friday 8am-4pm with a 1-4 weekend \nStart Date - 2nd November or 9th November \nAs a Courier Team Advisor, you will play a key role in delivering an outstanding customer experience by providing second-line support for delivery-related enquiries across all brands. Acting as the link between our customers and courier partners, you will investigate delivery issues, liaise directly with courier providers, and provide timely updates and effective resolutions. Your ability to communicate clearly, solve problems efficiently, and manage cases with empathy and professionalism will be essential to ensuring every customer receives the highest level of service. You'll receive comprehensive training and ongoing support, equipping you with the knowledge and confidence to handle a wide range of delivery queries while developing your customer service and problem-solving skills. At THG, the customer journey is at the heart of everything we do. Every interaction is an opportunity to build trust, strengthen customer loyalty, and reinforce our commitment to delivering exceptional service. If you thrive in a fast-paced environment, enjoy working collaboratively, and are passionate about helping customers, we'd love to hear from you. \nKey Responsibilities: \nManage and resolve delivery-related tickets raised by Customer Service Advisors and Self-Service Clients. \nArrange parcel collections with courier providers · Monitor and follow up on ongoing investigations, providing regular updates until resolution. \nMeet departmental SLA and service level agreements while maintaining high standards of productivity. \nStrive to achieve first-contact resolution wherever possible, delivering a seamless customer experience. \nProvide support with customer enquiries when required, ensuring a professional and customer-focused approach. \nIdentify recurring delivery issues, escalate trends to courier partners, and contribute to continuous service improvement initiatives. \nProcess courier claims and exception cases accurately and within agreed service levels. \nRole Requirements: \nExcellent verbal and written communication skills, with the confidence to engage professionally with customers and courier partners \nStrong listening skills, with the ability to understand customer needs and respond effectively. \nA professional, friendly, and customer-focused approach. \nExcellent attention to detail and a commitment to delivering accurate, high-quality work. \nStrong organisational skills with the ability to manage multiple priorities in a fast-paced environment. \nA flexible and adaptable approach, with a willingness to embrace change and support the wider team. \nReliable, punctual, and able to manage time effectively. \nCalm, patient, and resilient when handling challenging situations. \nAbility to work well under pressure while maintaining a positive attitude and high service standards. \nA proactive problem-solver with a focus on achieving the best outcome for both the customer and the business \nWhat's in it for you? \n25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year. \nEnhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave. \nTwo paid volunteering days after 12 months' service. \nAccess to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme. \nState-of-the-art on-site gym at our Manchester offices. \nUp to 50% staff discount across THG brands. \nSave up to 12% on personal tech through our salary sacrifice scheme. \nAccess to our on-site staff shop and barber (Manchester offices). \nEarn up to £1,000 through our employee referral scheme. \nAnniversary gifts to celebrate your 5 and 10 years of service. \nTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":6348,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-03T09:33:25Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.657,"p_room":0.55,"age_days":36,"expected_fill_days":32,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/thg-ingenuity-fixed-term-carrier-logistic-executive","json_url":"https://alion.io/job/thg-ingenuity-fixed-term-carrier-logistic-executive.json","meta":{"generated_at":"2026-10-21T15:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2215442},"rest":"https://alion.io/mcp/rest/get_company?id=2215442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-ingenuity-fixed-term-carrier-logistic-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-ingenuity-fixed-term-carrier-logistic-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-ingenuity-fixed-term-carrier-logistic-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-ingenuity-fixed-term-carrier-logistic-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-ingenuity-fixed-term-carrier-logistic-executive"}]}