{"id":2612569,"url":"https://alion.io/job/thg-senior-analyst-customer-beauty","title":"Senior Analyst — Customer (Beauty)","company":{"id":51472,"name":"THG","domain":"thg.com","url":"https://alion.io/company/thg-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-11T14:24:48Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T12:03:38Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"About THG \nWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. \nOur portfolio ofleading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. \nFrom Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. \nWith us, you’ll go further, faster. What are you waiting for? \nLocation: Icon 1, WA15 0AF\nLife at THG Beauty\nWe know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.\nBy combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.\nTHG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.\nWhy be a Senior Analyst - Customer (Beauty) at THG? \nAs Senior Analyst in the Beauty Customer team, you will own analytical work that helps THG’s Beauty division understand and grow its customer base. Working across acquisition, retention, CRM, marketing and loyalty, you will build the analysis, models and insight that enable the business to make better decisions about how it acquires and retains customers. You are expected to work largely independently - owning complex analytical problems end-to-end.\nAs a Senior Analyst - Customer (Beauty), you will: \nCustomer Analytics\nOwn analytical projects across the customer lifecycle - acquisition, retention, CRM, loyalty, marketing performance and personalisation\nBuild customer segmentations, cohort analyses and behavioural models that the business can act on\nAnalyse marketing channel performance - understanding what drives efficient acquisition\nSupport development of the Beauty customer KPI framework\nContribute to marketing mix modelling (MMM) - providing customer and channel inputs, and connecting MMM outputs back to customer-level acquisition and retention decisions\nSynthesise quantitative data with qualitative insight (customer research, surveys, feedback) to build a rounded view of customer behaviour\nTechnical Delivery\nWrite and maintain SQL queries and analytical scripts - producing accurate, well-documented analysis\nWork with the Engineering team to understand the customer data model\nBuild dashboards and reports that communicate customer performance clearly\nStakeholder Engagement\nPresent findings to the Customer Lead and Beauty stakeholders - translating complex analysis into clear business recommendations\nManage ad hoc analytical requests - prioritising effectively and delivering reliably\nCoach the Customer Analyst - sharing knowledge and providing feedback\nBuild strong working relationships across Beauty, Marketing, Brand and Data Engineering - managing stakeholder expectations and competing priorities proactively\nWhat skills and experience do I need for this role?\nEssential\nExperience (typically 3+ years) in customer analytics, CRM or marketing analytics\nStrong SQL skills - comfortable building complex analytical queries\nExperience with customer segmentation, cohort analysis or lifecycle analytics\nStrong storytelling - able to communicate complex analysis clearly to non-technical stakeholders\nProven ability to work independently and take end-to-end ownership\nExperience with ecommerce analytics - conversion, funnel and site performance metrics\nSkilled at synthesising quantitative data with qualitative insight to form a complete view of customer behaviour\nStrong stakeholder management - able to build trust and manage competing priorities across functions\nDesirable\nExperience in beauty, lifestyle, fashion or e-commerce environments\nExposure to marketing mix modelling (MMM) or econometric approaches to marketing measurement\nFamiliarity with CRM or marketing automation platforms\nExperience with Tableau or equivalent BI tooling\nWhat Good Looks Like at This Level\nAt THG, we expect everyone to demonstrate behaviours that match their level. Here is what that looks like in this role:\nOperates largely independently - owns complex customer analytics end-to-end\nDeep expertise in customer analytics - the go-to person for customer behaviour, acquisition and retention questions\nCoaches the Customer Analyst - actively developing team capability\nAccountable for own targets - delivers high-quality analysis with minimal supervision\nUnderstands how customer analytics connects to commercial outcomes - CLV, retention rate, acquisition cost\nMakes pragmatic decisions on analytical approach - balancing rigour with speed\nWhat’s in it for me?\nCareer Development\nAccess bespoke development programmes that have been designed and developed by our in-house L&D team.\nContinued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.\nEnhanced Leave\n25 days annual leave plus bank holidays.\nDon’t want to work on your birthday? We don’t either! Enjoy your day off on us!\nEnhanced maternity and paternity pay, depending on length of service.\nUp to 10 days compassionate leave.\nBuy back up to 3 days each year.\nUnlock 2 days volunteer leave after 12-months.\nWellbeing Support\nAccess face-to-face and virtual appointments with our in-house GP.\nAccess to our subsidised on-site dentist.\nAccess our 247 Employee Assistance Programme (EAP) which is provided by Bupa.\nState-of-the-art on-site gym.\nAccess to our on-site physio.\nOther Perks\nSave up to 12% on the cost of personal tech through our salary sacrifice scheme.\nSubsidised bus pass from Manchester City Centre to our ICON office.\nUp to 50% staff discount on THG brands.\nOn-site staff shop.\nKnow someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.\nAnniversary gifts when you hit 5 and 10 years of service.\nTHG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.\nTHG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.\nBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talentteam to discuss further.","description_format":"text","description_chars":7069,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-15T11:25:29Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.45,"age_days":42,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/thg-senior-analyst-customer-beauty","json_url":"https://alion.io/job/thg-senior-analyst-customer-beauty.json","meta":{"generated_at":"2026-10-24T13:07:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51472},"rest":"https://alion.io/mcp/rest/get_company?id=51472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthg-senior-analyst-customer-beauty"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthg-senior-analyst-customer-beauty"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthg-senior-analyst-customer-beauty"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thg-senior-analyst-customer-beauty\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthg-senior-analyst-customer-beauty"}]}