{"id":1128870,"url":"https://alion.io/job/think-academy-onsite-customer-success-specialist-mandarin-required","title":"Onsite Customer Success Specialist (Mandarin Required)","company":{"id":3416,"name":"Think Academy","domain":"thinkacademyus.com","url":"https://alion.io/company/think-academy-us","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":47,"ghost_share":0,"stale_share":0.936,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T22:57:41Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T18:51:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Customer Service Representative (Mandarin Required)\nLocation: San Jose, CA\nJob Type : Full-Time, 40hrs/week (W2)\nPay Range: $25-28/hour + performance-based commission , targeted $50K-$74K/year\nMandarin Speaking and writing is required for this position\nWho We Are:\nThink Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.\nThink Academy is seeking a high-energy, high-potential Customer Success Specialistto set up the customer success journey. This person should be passionateabout helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.\nThis role is critical to ensuring that our customers (mostly parents)receive timely, accurate, and professional assistance across multiple communication channels. \nKey Responsibilities:\nCustomer Support\nProvide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.\nServe as a trusted point of contact for families and deliver professional guidance and assistance.\nStudent & Family Follow-Up\nMonitor student progress and parent needs, ensuring a positive learning experience.\nAssist with course scheduling, class changes, leave requests, and other academic support services.\nComplaint Resolution\nHandle parent feedback and concerns professionally and empathetically.\nCollaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.\nCross-Functional Collaboration\nDocument customer feedback and service interactions accurately.\nPartner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.\nQualifications\nBachelor's degree or above.\nFluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).\nComfortable working long-term evening shifts in a remote work environment.\nMust have a personal computer and reliable internet connection.\nPrior experience in customer service, student services, academic advising, class management, or educational administration is preferred.\nExperience in the education industry is a plus.\nStrong communication, problem-solving, and interpersonal skills.\nCustomer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.\nWork Hours:\n40 hours per weekMon-Fri: 1pm-10pm (break from 6:00-7:00pm)\n\nCompensation & Benefits:\n$25-28/hour + performance-based commission , targeted $50K-$74K/year\n401(k) Match\nHealth, vision, dental insurance\nThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.","description_format":"text","description_chars":3539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-22T23:46:36Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/think-academy-onsite-customer-success-specialist-mandarin-required","json_url":"https://alion.io/job/think-academy-onsite-customer-success-specialist-mandarin-required.json","meta":{"generated_at":"2026-09-23T22:19:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}