{"id":2090890,"url":"https://alion.io/job/thinkbridge-support-engineer","title":"Support Engineer","company":{"id":3910288,"name":"thinkbridge","domain":"thinkbridge.com","url":"https://alion.io/company/thinkbridge","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":140000,"period":"year","method":"global_role_seniority_cell","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:51:19Z","employer_posted_date":null,"last_verified_at":"2026-10-08T10:51:19Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This is a remote position.\nAboutthinkbridge\n\nthinkbridgeis how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solvingtechnologyproblems like these involves a lot more than code.That’swhy we encouragethink’ersto spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, youwon’tbe hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. Atthinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization.It’sall about challenging yourself while youchallengesmall thinking.\n\nthinkbridgeis a place where you can:\n\nThink bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.\n\nMove faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.\n\nGo further– because youhave the opportunity togrow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.\n\nthinkbridge…there’sa new way there. ™\nWhat is expected of you?\n\nAs part of the job, you willbe requiredto\n\nRespond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.\n\nInvestigate service outages, performance issues, and integration problems using diagnostic tools.\n\nConduct deep troubleshooting with logs and analytics to find root causes.\n\nCollaborate with Microsoft Support for swift issue resolution.\n\nAdminister SharePoint, focusing on site collections, permissions, and workflows.\n\nSupport PowerApps, including app performance tuning and security configuration.\n\nManage Teams issues, from call quality to governance and compliance.\n\nDocument and maintain records of incidents and solutions for future reference.\n\nParticipate in post-mortem reviews to improve service delivery.\n\nWork with IT teams and stakeholders to enhance user experience.\n\nProvide timely updates during incident resolution processes.\n\nIf your beliefs resonate with these, you are looking at the right place!\n\nAccountability – Finish what you started.\n\nCommunication – Context-aware, pro-active and clean communication.\n\nOutcome – High throughput.\n\nQuality – High-quality work and consistency.\n\nOwnership – Go beyond\n\nRequirements\n5+years experiencein technical support for Microsoft 365.\n\nBachelor’s degree in Computer Scienceor related field.\n\nExpert in SharePoint, PowerApps, and Microsoft Teams.\n\nProficient in PowerShell scripting for Microsoft 365.\n\nStrong knowledge of Microsoft 365 security and compliance\n\nBenefits\nRemote First\n\nWorking hours 10.30 PM IST –7:30 PM IST\n\nNo loss of pay for pre-approved leaves.\n\nFamily Insurance\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3077,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Corporate 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