{"id":771228,"url":"https://alion.io/job/thinkcell-customer-enablement-specialist-fmd","title":"Customer Enablement Specialist (f/m/d)","company":{"id":709006,"name":"thinkcell","domain":"think-cell.com","url":"https://alion.io/company/thinkcell-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-19T16:07:53Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-26T07:09:29Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Customer Enablement Specialist - Join Our Innovative Team at thinkcell Software \nOur Story\nAt thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. \nWhat You Will Do\nThe Customer Enablement Specialist will be responsible for ensuring the enablement of thinkcell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region\nKey Responsibilities: \nCollaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.\n\nLead thinkcell training sessions and workshops, enhancing software adoption and value realization.\n\nGather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.\n\nMaintain accurate and up-to-date customer data and opportunities in systems like Salesforce.\n\nYou will be great for this position if you have \n2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.\n\nProfessional-level proficiency in German and English required, both written and spoken.\n\nProven track record in creating and delivering training programs.\n\nExcellent written verbal and communication skills.\n\nProven ability to analyze feedback and drive actionable results.\n\nWillingness to work on-site in our Berlin office 4 days per week, with 1 remote day\nLocation: Berlin, Germany\nOur Values \nAs part of our team, you will embody and help shape the following principles that define us: \nForward Thinking: We embrace change and challenge the status quo. \nOwnership: We take pride in our work and learn from our mistakes. \nCustomer First: We prioritize delivering lasting value. \nUnified Team: We foster collaboration, respect, and integrity. \nStrive for Excellence: We set ambitious goals and pursue quality. \nWe believe in a human hiring process, every application is personally reviewed.\nWhy is thinkcell the right place for you? \nWe empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Munich, London, Tokyo, and Dubai, we’re a diverse team of over 250 people, committed to innovation and excellence. \nthinkcell is more than a job - it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!","description_format":"text","description_chars":2833,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Visualization Tools & Studios","Office & Productivity Software"],"lifecycle":[{"event":"open","at":"2026-09-11T21:41:37Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.6,"age_days":67,"expected_fill_days":73,"reasons":["conf:2","win:late","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/thinkcell-customer-enablement-specialist-fmd","json_url":"https://alion.io/job/thinkcell-customer-enablement-specialist-fmd.json","meta":{"generated_at":"2026-10-26T08:06:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709006},"rest":"https://alion.io/mcp/rest/get_company?id=709006"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthinkcell-customer-enablement-specialist-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthinkcell-customer-enablement-specialist-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthinkcell-customer-enablement-specialist-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thinkcell-customer-enablement-specialist-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthinkcell-customer-enablement-specialist-fmd"}]}