{"id":2183216,"url":"https://alion.io/job/thinkcell-customer-success-manager-3","title":"Customer Success Manager","company":{"id":709006,"name":"thinkcell","domain":"think-cell.com","url":"https://alion.io/company/thinkcell-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:53:42Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:59:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Story \nAt think-cell, we’re on a mission to revolutionize the way professionals work-making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams. \nDriven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! \nWhat you will do: \nWe’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership. \nIn this high-impact role, you'll serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. You'll develop deep partnerships within your accounts, identify new opportunities to add value, proactively manage renewals, and align think-cell usage with strategic business goals. This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth. \nIf you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale-we want to hear from you. \nKey Responsibilities: \nOwn a portfolio of think-cell’s most strategic accounts. \nServe as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value. \nPartner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases. \nOrchestrate executive business reviews, track adoption metrics and align on success plans. \nMonitor account health and proactively mitigate churn through deep engagement and value delivery. \nIdentify opportunities to evangelize new features or product enhancements within high value accounts. \n Your profile: \nBachelor’s, Master’s degree in Business or related relevant field. \n3-6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies. \nExperience navigating large, complex customers and partnering with technical and executive stakeholders. \nExcellent relationship building skills and a proactive approach to customer engagement. \nOrganized and highly accountable with a bias towards action. \nStrong ability to communicate value and navigate customer organizations with precision. \nUnderstanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus \nAppreciation of our product - willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive); experience with think-cell is a plus \nHybrid: Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon).\nExecutive presence, ability to influence, build rapport, and excellent communication skills. \nWe believe in a human hiring process, every application is personally reviewed. \n Why is think-cell the right place for you? \nAt think-cell, we’re not just building innovative software - we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation. \nOur proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity. \nOur Values \nAt think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us: \nForward Thinking: We are adaptable innovators - we embrace change, value progress, and challenge the status quo to find the best solutions. \nOwnership: We take pride in our work - we own our mistakes, learn from them, and go the extra mile to deliver exceptional results. \nCustomer First: We are committed to our customers - we understand, prioritize, and deliver lasting value through meaningful solutions. \nUnified Team: We cultivate collaboration and value every voice - we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission. \nStrive for Excellence: We are driven by excellence - we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent. \nJoin Our Journey \nWe encourage you to apply even if you don’t meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. \nJoining us means more than just a job - it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things. \nCompensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this position, we anticipate paying OTE of $130K - 160K/yr. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). \nAt think-cell, we value diversity. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. \n#SalesStrategy #StrategyJobs #techJobs #LI-Hyrbid","description_format":"text","description_chars":6623,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Visualization Tools & Studios","Office & Productivity Software"],"lifecycle":[{"event":"open","at":"2026-10-09T15:26:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":180000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":73,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/thinkcell-customer-success-manager-3","json_url":"https://alion.io/job/thinkcell-customer-success-manager-3.json","meta":{"generated_at":"2026-10-12T18:18:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709006},"rest":"https://alion.io/mcp/rest/get_company?id=709006"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthinkcell-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthinkcell-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthinkcell-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thinkcell-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthinkcell-customer-success-manager-3"}]}