{"id":1282390,"url":"https://alion.io/job/thinkingbox-director-client-services-antisocial","title":"Director, Client Services - AntiSocial","company":{"id":686830,"name":"Thinking Box","domain":"thinkingbox.com","url":"https://alion.io/company/thinkingbox","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T22:27:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-04T14:27:41Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Who We Are\nHi! We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it’s brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.\nThe Opportunity\nWe’re looking for a Director, Client Services to join our Los Angeles team and play a key leadership role across our client portfolio.\nThis person will be a senior strategic partner to our clients, responsible for building trusted relationships, leading high-performing account teams, driving organic growth, and ensuring we consistently deliver exceptional work.\nYou’ll sit at the intersection of client leadership, strategy, creative, production, and business growth. You’ll understand what our clients are trying to achieve, help translate those objectives into clear opportunities for our teams, and ensure the work we deliver is both creatively ambitious and commercially effective.\nYou’ll also help shape the future of our Client Services function in LA - developing talent, improving ways of working, identifying new opportunities within existing accounts, and contributing to the continued growth of AntiSocial and the broader Thinkingbox collective.\nWhat You'll Be Doing\nClient Leadership & Partnership\nServe as a senior point of contact and trusted strategic partner for key client relationships.\nBuild strong, long-term relationships with senior client stakeholders, developing a deep understanding of their businesses, objectives, challenges, and opportunities.\nLead complex client conversations with confidence, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations when required.\nEnsure clients consistently feel supported, informed, and confident in the work and partnership.\nAnticipate client needs and proactively bring forward ideas, solutions, and opportunities.\nAccount Growth & Commercial Leadership\nOwn the health and growth of key accounts, identifying opportunities to expand relationships across social, creative, content, production, media, experiential, technology, and other capabilities across the Thinkingbox collective.\nPartner with leadership to develop account growth plans and support broader new-business initiatives.\nIdentify opportunities for organic growth and help convert those opportunities into meaningful revenue.\nMaintain a strong understanding of account scopes, budgets, profitability, resourcing, and commercial performance.\nPartner closely with Finance, Production, and agency leadership to ensure accounts are structured and managed sustainably.\nContribute to pitches, proposals, presentations, and new-business opportunities as needed.\nIntegrated Delivery\nLead integrated engagements from initial brief through strategy, creative development, production, execution, and reporting.\nPartner closely with Strategy, Creative, Social, Production, Media, and other disciplines to deliver cohesive, high-quality work.\nEnsure projects remain aligned on scope, timing, budget, quality, and client expectations.\nRemove roadblocks, solve problems, and help teams navigate complex or fast-moving client environments.\nChampion ambitious creative thinking while balancing client objectives and commercial realities.\nTeam Leadership\nLead, mentor, and develop members of the Client Services team, creating clear expectations and opportunities for growth.\nBuild a strong culture of accountability, collaboration, curiosity, and excellent client service.\nProvide regular coaching and feedback to help team members strengthen their strategic, commercial, and relationship-management skills.\nHelp structure account teams and resourcing to support both client needs and team sustainability.\nPartner with senior leadership on hiring, performance management, career development, and succession planning within Client Services.\nAgency Leadership\nAct as a senior leader within AntiSocial's Los Angeles office and contribute to the overall direction and growth of the agency.\nHelp evolve Client Services processes, tools, standards, and ways of working as the business continues to grow.\nFoster strong collaboration across AntiSocial, Thinkingbox, and The Heist.\nRepresent the agency confidently with clients, partners, prospects, and the broader industry.\nStay close to shifts in social, digital, culture, technology, creators, and consumer behaviour, bringing relevant insights back to clients and internal teams.\nWhat You’ll Bring\nSignificant experience in client services, account management, business leadership, or a similar role within an agency environment.\nExperience leading large, complex, and integrated client relationships.\nStrong knowledge of social marketing, with an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.\nA proven ability to build trusted relationships with senior and executive-level clients.\nExperience growing existing accounts and identifying new revenue opportunities.\nStrong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing.\nExperience leading, mentoring, and developing account or client-services teams.\nExcellent presentation, communication, negotiation, and relationship-management skills.\nThe ability to move comfortably between high-level strategic conversations and the details required to keep complex work moving.\nA collaborative leadership style and the ability to bring together different disciplines around a shared goal.\nComfort working in a fast-paced, entrepreneurial agency environment where priorities can evolve quickly.\nA genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences.\nWhat Success Looks Like\nIn this role, success means building deep and trusted client relationships, growing key accounts, developing a strong Client Services team, and creating the conditions for our teams to produce their best work.\nYou’ll help ensure our clients see AntiSocial not simply as an agency executing briefs, but as a strategic partner that understands their business, proactively brings them opportunities, and can take ambitious ideas from brief to build.\nBonus Points!\nFamiliarity with trading card games (TCGs), whether as a player, collector, or through professional experience with TCG brands, is a strong asset.\nAdditional Info\nMonday - Thursday in office (Fridays are remote optional)\nFlexible time off, including paid vacation and sick days\nConsistent culture and team-building events\nEmployee recognition and incentive programs\nSeasonal celebrations and gatherings throughout the year \nOffice lunches \nBranded company swag\nAccess to industry events, learning opportunities, and non-profit outreaches\nDog-friendly offices\nUnlimited coffee, drinks, and snacks\nFlex work and travel options\nComprehensive extended health benefits\n401k matching","description_format":"text","description_chars":7478,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-26T03:22:10Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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