{"id":710748,"url":"https://alion.io/job/thinkmarkets-community-manager-fxcfds","title":"Community Manager - FX/CFDs","company":{"id":685019,"name":"Thinkmarkets","domain":"thinkmarkets.com","url":"https://alion.io/company/thinkmarkets","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":193},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-04T11:27:28Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-09-27T01:12:37Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. \nThinkMarkets is seeking a commercially minded Community Manager to build, engage, and grow our global trading communities across social media, messaging platforms, forums, and online channels. \nWorking closely with Marketing, CRM, Product, Customer Support, and Regional teams, you will foster meaningful relationships with traders, creators, affiliates, and brand advocates while strengthening brand reputation, gathering community insights, and driving customer engagement, loyalty, and advocacy. \nKey Responsibilities: \nCommunity Strategy & Growth \nDevelop and execute a global community engagement strategy. \nBuild and grow trading communities across social media, forums, and messaging platforms. \nDrive engagement through campaigns, discussions, and community initiatives. \nBuild relationships with influencers, affiliates, and community ambassadors. \nCommunity Engagement & Reputation \nAct as the voice of ThinkMarkets by managing community interactions across all platforms. \nModerate discussions, respond to enquiries, and manage reviews across platforms including Trustpilot and app stores. \nEscalate customer issues and collaborate with internal teams to ensure timely resolution. \nCommunity Insights & Collaboration \nGather community feedback and share insights with Product, Marketing, CRM, and Customer Support teams. \nIdentify customer trends and opportunities to improve engagement and the client experience. \nCollaborate with internal stakeholders to support campaigns and ensure consistent messaging. \nCampaigns & Events \nSupport product launches, marketing campaigns, webinars, livestreams, trading competitions, and community events. \nDrive participation and engagement through community initiatives and promotional activities. \nAnalytics & Reporting \nMonitor community growth, engagement, sentiment, and customer satisfaction. \nProduce regular performance reports and optimise community strategies using data and customer feedback. \nTrack competitor activity and industry trends to identify opportunities for growth. \nRequirements: \nBachelor's degree in Marketing, Communications, Business, or a related field. \n3+ years' experience in Community Management, Social Media, or Digital Marketing. \nExperience within fintech, financial services, online trading, cryptocurrency, or technology is highly desirable. \nExcellent written and verbal communication skills with the ability to engage diverse audiences. \nStrong understanding of social media and community platforms, with experience using community management and analytics tools. \nAnalytical, proactive, and highly organised, with the ability to manage multiple priorities in a fast-paced environment. \nPassion for financial markets, trading, and building engaged online communities.","description_format":"text","description_chars":3347,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cryptocurrencies"],"lifecycle":[{"event":"open","at":"2026-09-11T04:41:48Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.658,"p_room":0.55,"age_days":52,"expected_fill_days":43,"reasons":["conf:2","win:tail"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thinkmarkets-community-manager-fxcfds","json_url":"https://alion.io/job/thinkmarkets-community-manager-fxcfds.json","meta":{"generated_at":"2026-09-27T01:38:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1485,"day_limit":5000,"remaining_today":3515,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}