{"id":1996838,"url":"https://alion.io/job/thinknsa-com-help-desk-administrator","title":"Help Desk Administrator","company":{"id":2885131,"name":"ThinkNSA.com","domain":"thinknsa.com","url":"https://alion.io/company/thinknsa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":1627},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T04:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T05:25:44Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Helpdesk Administrator\nReports To: Director of Operational SystemsDirect Reports: NoneFLSA Status: Hourly, Non-ExemptEmployment Type: Full-Time\nCompany Overview\nNational Safety Apparel (NSA) is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers across a variety of industries, we deliver innovative solutions and exceptional customer service. We are currently seeking a dedicated and knowledgeable Helpdesk Administrator to join our team. This position is primarily based at our production facility in Cleveland, Ohio.\nPosition Overview\nThe Helpdesk Administrator is responsible for providing front-line technical support to employees across the organization. This role serves as a key point of contact for IT support requests, troubleshooting hardware and software issues, managing user access, and ensuring employees have the technology tools needed to work effectively.\nThis position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to communicate clearly with users of varying technical skill levels. The Helpdesk Administrator will work closely with the broader IT team to resolve issues, support IT projects, maintain accurate documentation, and continually improve the end-user support experience.\nEssential Job Functions\nServe as the first point of contact for employee IT support requests through the ticketing system, phone, email, and in-person support.\nTroubleshoot and resolve issues related to desktops, laptops, printers, scanners, mobile devices, phones, peripherals, and general office technology.\nProvide support for Microsoft Windows, Microsoft 365, email, VPN, remote access tools, business applications, and other commonly used software.\nCreate, modify, and disable user accounts in accordance with company procedures, including Active Directory, email, ERP, and other system access.\nSet up and configure new computers, user profiles, phones, printers, and other equipment for new hires, transfers, and replacements.\nAssist with employee onboarding and offboarding by preparing equipment, assigning access, recovering assets, and ensuring proper account changes.\nMaintain accurate records of support requests, troubleshooting steps, resolutions, hardware assignments, and user access changes.\nEscalate more complex technical issues to system administrators, network administrators, application owners, or outside vendors as needed.\nSupport remote employees and remote facilities where on-site IT resources may not be available.\nAssist with routine IT maintenance, software updates, endpoint security tools, patching, backups, and equipment inventory.\nIdentify recurring issues and recommend improvements to reduce support tickets and improve system reliability.\nMaintain a high level of professionalism, confidentiality, and security awareness when handling company systems and user information.\nParticipate in IT projects as needed, including system upgrades, hardware deployments, software rollouts, and process improvement initiatives.\nQualifications\nAssociate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.\nPrevious experience in an IT support role, preferably within a manufacturing or production environment.\nStrong knowledge of Windows operating systems and Microsoft Office applications.\nFamiliarity with networking concepts, including TCP/IP, DHCP, DNS, and basic troubleshooting.\nExperience with Active Directory, Group Policy, and user account administration.\nExcellent problem-solving, organizational, and communication skills.\nAbility to prioritize and manage multiple tasks in a fast-paced environment.\nFlexibility to travel as needed.\nKey Competencies\nInterpersonal Skills\nOrganizational Skills\nMultitasking\nVerbal and Written Communication\nAchievement Orientation\nTeamwork\nAnalytical Thinking\nProblem Solving\nInitiative\nPhysical Requirements\nMust be able to sit or stand for the duration of the workday and perform extensive computer work. Must also be able to occasionally lift objects weighing up to 50 pounds.\nWorking Conditions\nWork is performed in both temperature-controlled office and production environments. Occasional travel may be required.\nRecruitment Partnership NoticeStaffing Solutions Enterprises is the exclusive recruiting partner for National Safety Apparel and is conducting the search for this position on NSA's behalf. Qualified candidates will be considered for direct employment with National Safety Apparel.\nTo be considered, please submit your application directly through the link below rather than applying through the NSA career site.\nIT Help Desk Admin\n\nEqual Employment Opportunity Statement\nNational Safety Apparel provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected characteristic as defined by applicable law.","description_format":"text","description_chars":5056,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-07T09:29:58Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/thinknsa-com-help-desk-administrator","json_url":"https://alion.io/job/thinknsa-com-help-desk-administrator.json","meta":{"generated_at":"2026-10-12T05:28:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2885131},"rest":"https://alion.io/mcp/rest/get_company?id=2885131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthinknsa-com-help-desk-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthinknsa-com-help-desk-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthinknsa-com-help-desk-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thinknsa-com-help-desk-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthinknsa-com-help-desk-administrator"}]}