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Education/Experience \nAssociate's or Bachelor's degree with a minimum of two (2) years of related experience. \nOR Five (5) years of related experience required; \nOR an equivalent combination of education and experience. \n\nB. Technical Skills Knowledge of the following products/technology, preferably in an enterprise environment \nOffice365 \nGoogle (including but not limited to Docs, Sheets, Slides, Meet, Drive, Gemini) \nWindows 10 /11 \nActive Directory \nAntivirus tools, \nGood technical trouble shooting and problem-solving skills \nA+ or equivalent Understanding of PC hardware \nUnderstanding of ITIL \nServiceNow or other cloud-based Help Desk system \nUse of remote troubleshooting tools \nLAN/Networking \nCyber Security","description_format":"text","description_chars":1635,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-21T23:09:15Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.887,"p_room":0.9,"age_days":14,"expected_fill_days":29,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/thinkwiseglobal-senioranalyst-ii-service-desk","json_url":"https://alion.io/job/thinkwiseglobal-senioranalyst-ii-service-desk.json","meta":{"generated_at":"2026-11-05T08:39:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806720},"rest":"https://alion.io/mcp/rest/get_company?id=3806720"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthinkwiseglobal-senioranalyst-ii-service-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthinkwiseglobal-senioranalyst-ii-service-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthinkwiseglobal-senioranalyst-ii-service-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thinkwiseglobal-senioranalyst-ii-service-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthinkwiseglobal-senioranalyst-ii-service-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3042392}},{"tool":"search_jobs","arguments":{"company":"thinkwiseglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3042392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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