{"id":4280714,"url":"https://alion.io/job/third-wave-systems-applications-engineer-ii","title":"Applications Engineer II","company":{"id":4393686,"name":"Third Wave Systems","domain":"thirdwavesys.com","url":"https://alion.io/company/thirdwavesys","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T20:29:26Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:27:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Reports To: Applications Engineering Manager\nWork Location: Onsite - Eden Prairie, MN\nPosition Summary\nThe Applications Engineer is responsible for supporting customers throughout their journey with Third Wave Systems (TWS) solutions, from initial software evaluations through implementation, training, and ongoing success. This customer-facing role works closely with Sales, Product Management, Development, and Customer Success teams to provide technical expertise, deliver exceptional customer experiences, and identify opportunities for customer growth and adoption.\nThe ideal candidate is a motivated engineer who enjoys solving manufacturing challenges, working directly with customers, and helping organizations improve machining processes through software technology.\nCore Responsibilities\nCustomer Engagement & Technical Support\nServe as a primary technical resource for customers throughout their lifecycle with TWS solutions.\nLead software evaluations, proof of concept projects, onboarding, and implementation activities with minimal management.\nRespond to customer and distributor inquiries, troubleshoot technical issues, and coordinate solutions with internal teams.\nBuild strong customer relationships to promote successful adoption and long-term satisfaction.\nTraining & Professional Services\nDeliver customer and distributor training through workshops, webinars, and one-on-one sessions.\nDevelop application examples, training materials, and technical documentation.\nLead paid service engagements focused on process improvement, software application, and manufacturing optimization.\nDocument project outcomes and provide recommendations to customers.\nBusiness Development & Industry Support\nPartner with Sales to provide technical support for customer meetings, demonstrations, and evaluations.\nRepresent TWS at trade shows, webinars, and industry events while serving as a knowledgeable technical ambassador for the organization.\nPromote awareness and adoption of new software features, capabilities, and best practices.\nIdentify opportunities for additional services, product expansion, and customer growth.\nProvide technical guidance that supports sales strategy and customer decision-making.\nProduct, Process & Organizational Contribution\nCapture and communicate customer feedback, enhancement requests, and support trends.\nCollaborate with Product Management, Development, and Quality teams to improve products and customer experience.\nMentor less experienced team members through knowledge sharing, documentation, and peer support when appropriate\nRequirements\nKnowledge, Skills & Qualifications\nBachelor's or Master’s degree in Mechanical, Manufacturing, Industrial, or related Engineering field\n3+ years of relevant experience in machining, applications engineering, manufacturing processes, finite element analysis, or CAD/CAM/CAE software.\nAbility to demonstrate Third Wave Systems Core Values: See the Big Picture, Take Action, Collaborate, Make an Impact\nDemonstrates a high level of dependability, ownership, and accountability; consistently delivers on commitments and proactively assumes additional responsibility.\nAble to navigate ambiguity and determine appropriate next steps with limited direction.\nDemonstrates intermediate machining, engineering, and manufacturing domain knowledge and applies that knowledge to customer challenges and application development.\nIdentifies requirements, assumptions, and inputs needed to solve technical problems and can independently execute routine assignments.\nThinks critically about requirements, asks thoughtful questions, and seeks to understand the underlying business or technical objectives.\nCommunicates effectively with customers, distributors, and internal stakeholders across functional teams.\nActively seeks opportunities to learn new technologies, tools, processes, and industry trends.\nIdentifies process inefficiencies and recommends improvements that increase quality, consistency, or efficiency.\nContributes ideas that improve products, customer experience, and business processes.\nWillingness to travel approximately 25%\nBenefits\nThe salary range is $85,000-$100,000.\nThird Wave Systems offers a comprehensive employee benefits program for full-time employees.\nHealth Insurance\nDental Insurance\nHSA\n401 (k) + Employer Match\nPaid time off\nHoliday pay","description_format":"text","description_chars":4341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software"],"lifecycle":[{"event":"open","at":"2026-11-13T20:29:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":2,"median_offered_wage_usd":95833,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA 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