{"id":2445090,"url":"https://alion.io/job/thirdoctet-senior-it-engineer","title":"Senior IT Engineer","company":{"id":4422440,"name":"Third Octet","domain":"thirdoctet.com","url":"https://alion.io/company/thirdoctet","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":99000,"currency":"USD","period":"year","gross":null,"usd_annual":99000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-19T08:52:57Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"The role\nYou are where things stop being stuck.\nWhen our Senior Support Analysts cannot resolve something, it comes to you - and when you cannot resolve it, the question is no longer \"who troubleshoots better,\" it is \"what should the standard be.\" That is a design question for our Architect. Everything short of it is yours.\nYou are also the person who keeps our customer environments operable and conformant to standard: correcting drift, executing the complex changes, and - importantly - holding the authority to stop something that would leave the team supporting a mess.\nThat halt authority is real here. If you can see that a deliverable will generate six months of support pain, we want you to say so and stop it.\nWhat you will do\nKeeping things running\nAct as the terminal operational escalation point for the Services team \nTake technical command during major incidents: direct diagnosis, decide actions, keep leadership informed \nExecute complex change beyond established standards, safely, with rollback planned \nRemediate environments back to standard and keep them there \nRun post-incident reviews that actually change something - a standard, a runbook, an automation \nDevelop our Tier 2 analysts deliberately, not incidentally \nDelivering change\n(roughly 40-50% of your time, with a dedicated Implementation Engineer seat planned as this work grows)\nLead migrations, server and cloud transitions, and new customer onboardings \nImplement our Workplace OS layers to defined standard \nValidate that what gets built can be operated by the team, and hand it over properly \nWhat you bring\nExperience\nFive or more years supporting and engineering Microsoft environments, with real time in a managed services or multi-customer setting \nA track record of owning complex problems end to end, and of executing change in production without incident \nTechnical depth\nMicrosoft 365 in depth: Exchange Online, Teams, SharePoint, Intune, Defender, Purview fundamentals \nEntra ID and Active Directory in depth - hybrid identity, authentication flows, Conditional Access \nWindows Server: AD, Group Policy, DNS, DHCP, file services, certificates \nAzure infrastructure: virtual machines, networking, storage, backup, Site Recovery, governance and cost \nSecurity in practice: MFA, Conditional Access, endpoint protection, patch and vulnerability management, Zero Trust, CIS familiarity \nNetworking to a genuine troubleshooting standard. Cisco Meraki and Barracuda are directly relevant. \nPowerShell for administration and automation \nBackup, continuity, and DR - designing it and proving it works \nValued certifications: Microsoft endpoint and administrator paths, the SC series, AZ-104 / AZ-305 / AZ-500 \nHow you work\nDiagnostic rigour under pressure. Staying systematic when a customer is down and everyone is watching. \nDesign judgement with standards deference. You know what good looks like and you still choose the standard over your own preference. That combination is rarer than raw skill and matters more to us. \nRisk calibration. Blast radius, rollback, and the discipline to stop. \nTeaching by default. You leave the team more capable than you found it. \nPlain-language translation. Explaining technical reality without condescension and without false comfort. \nInterest in automation. You do not have to be a developer. You do have to notice repetition and want it gone. \nWhy this role, here, now\nWe are honest about our situation: this seat is currently open, and its absence is being felt. That means two things for you. The work is needed and you will see your impact immediately. And you are joining a team that has just redesigned how it operates specifically so that this role is not the impossible everything-seat it can become elsewhere - escalation and project delivery are explicitly bounded, and a dedicated implementation seat is planned as that work grows.\nWhere it goes\nThree capability bands within the tier, with compensation attached. From here: Architect, via standards and design contribution; Implementation Engineer, if delivery is your preference; or depth in seat, which is a legitimate and well-compensated answer. You will have a development plan, technical direction from our Architect, and protected time to grow.\nWhat we offer\nSalary range: $80,000 - $99,000 \nPersonally tailored benefits - health, vision, dental, and paramedical \nFlexibility in how, when, and where you work across a 4.5-day workweek, with a vacation policy well above standard \nFocus windows that protect deep, uninterrupted work \nBroad exposure to technology through client engagements and lab environments \nFunded lifelong learning: an immersive education platform, vendor training, and soft-skills development \nWellness support, including access to the employee wellness platform and a wellness allowance \nA defined career framework with development plans, capability bands, and protected development time \nAn open voice in shaping the direction of the company, with leadership that serves your best interest \nWork. Life. Balance. \nAbout Third Octet\nWe are a Canadian managed IT services provider, working since 2007 with small and mid-sized businesses - typically 25 to 150 employees - across the Greater Toronto Area and beyond. Our Workplace Suite is built on Microsoft 365, Microsoft Azure, Cisco Meraki, Barracuda, and Lenovo, and we are expanding it into Workplace OS: a deliberate operating model that layers shared visibility, governed automation, insights, and AI onto a secure, standardized foundation.\nWe are a small team supporting a growing base of customers, which means the work is real, the ownership is genuine, and what you build actually gets used.\nHow we screen\nWe use automated tools to help sort and shortlist applications. Every candidate who reaches the shortlist is reviewed by a person before any decision is made.\nThis posting is for an existing vacancy.","description_format":"text","description_chars":5888,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T13:21:44Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.45,"age_days":54,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":99000,"is_top_pay":false},"html_url":"https://alion.io/job/thirdoctet-senior-it-engineer","json_url":"https://alion.io/job/thirdoctet-senior-it-engineer.json","meta":{"generated_at":"2026-10-19T11:45:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8287,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422440},"rest":"https://alion.io/mcp/rest/get_company?id=4422440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthirdoctet-senior-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthirdoctet-senior-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthirdoctet-senior-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thirdoctet-senior-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthirdoctet-senior-it-engineer"}]}