{"id":3461101,"url":"https://alion.io/job/thirteen-group-systems-support-estates-services","title":"Systems Support (Estates Services)","company":{"id":4372529,"name":"Thirteen Group","domain":"thirteen.co.uk","url":"https://alion.io/company/thirteen-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middlesbrough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T13:55:37Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T03:21:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join us as a Systems Support (Estates Services) at Thirteen Group!\nThirteen Group is on the lookout for a Estates Services Systems Support to join our Estates team fixed term until 31st March 2027 - this could be extended/made permanent subject to funding.\nYou’ll provide support to a wide range of teams, including grounds maintenance, cleaning and building services, pest control, the CCTV control room, and out-of-hours services.\nThis is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.\nThirteen Benefits:\nSalary - £29,931 per annum\nAnnual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.\nPension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).\nSimply Health - save money on common health expenses and get access to health and wellbeing support services.\nT’dar - our Discount and Reward platform giving you huge savings on everyday brands. \nOpportunities to buy and sell annual leave\nKey Responsibilities:\nUsing systems and software to assign work to Estates Services operatives.\nCoordinating daily work to maximise productivity and meet service priorities.\nBalancing planned work, urgent requests, and operative availability.\nLiaising with internal colleagues to support seamless service delivery and a smooth customer journey.\nCommunicating with customers and stakeholders, keeping them informed of any changes, job progress, and relevant issues.\nAbout You:\nYou’ll have experience within an administration, scheduling or customer service setting or bring great transferrable skills.\nAs you’ll be working closely with customers and colleagues, you’ll have excellent written and verbal communication skills.\nHighly organised, great at prioritising, and proactive in managing your workload.\nYou’re a collaborative team player who enjoys contributing ideas, supporting continuous improvement, and helping deliver a customer-focused service. \nConfident using IT systems and comfortable working across a variety of digital tools and systems. \nWhy Thirteen\nAt Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.\nOur vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.\n- Join a team that’s local at heart but welcomes talent from everywhere.\n- Be part of an organisation that values diversity and inclusivity.\n- Be a part of a company that offers tailored support services, going beyond just housing solutions.\nInterested?\nFor more details, please refer to the attached documents.\nIf you’d like to talk more about the role, please contact Toni Webster - Estates Services Business Support Team Leader on 07811 828516 for an informal discussion.\nNO RECRUITMENT AGENCIES, please.\nAre You Ready for a Rewarding Challenge?\nJoin us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!\nAs part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. 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