Applications Support Analyst
As a Technical Associate of Processing, you’ll support operations teams in using the 1040SCAN Review Wizard for processing, help resolve production issues, and ensure smooth daily workflows.
The Technical Associate of Processing provides essential technical support for1040 SCAN Verify Review Wizardand related verification workflows by monitoring application performance, investigating and resolving production issues, supporting users, and escalating technical problems as needed. The role helps maintain operational continuity, reduce production delays, and ensure timely issue resolution during daily processing activities.
About the Role
In this opportunity as Technical Associate of Processing you will:
Proactively monitor1040SCAN Review Wizardand related production/nonproduction environments to identify performance issues, user-reported problems, and processing risks.
Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis, and correlate related system or workflow problems.
Mitigate customer and production impact by applying documented solutions, executing approved workarounds, and implementing binder-level or workflow corrections when applicable.
Document, track, and provide status updates for issues, customer problems, projects, and technical cases through approved tools.
Engage cross-functional teams as appropriate and escalate unresolved, recurring, or higher-impact issues to responsible teams.
Advise and train users on application functionality, proper operation, known constraints, and corrective actions for user errors.
Supportprojectsof varyingscopeand complexity that requiretechnical expertise; participate in planning sessions, follow defined standards, and help prepare project/customer updates.
Regularly communicate progress, share knowledge with the team, and support continuous improvement of processing and verification workflows.
About You
You’re a fit for the role of Technical Associate of Processing if you have the following required qualifications:
Strong analytical, troubleshooting, and communication skills with the ability to work within defined standards and documented procedures.
Ability to manage multiple, sometimes competing priorities in a time-sensitive production environment.
Working knowledgeof1040SCANReviewWizard andverification workflows.
Experience with issue-tracking or support tools such as JIRA, Azure DevOps, Zendesk, GSI, or similar platforms.
Clear written and verbal communication skills for documenting issues, explaining findings, and coordinating with cross-functional teams.
Ability to collaborate withteamsacross different time zones, includingservice centers,engineering, and supportteams.
Willingness and ability to work additional hours, including weekends, as business needs require.
Additional preferred qualifications include:
Knowledge of tax forms, tax data population, and related verification processes.
Experience working with databases to research, validate, or troubleshoot processing-related data.
Working knowledge of SQL, including the ability to run queries to support investigation and issue resolution.
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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