{"id":2752073,"url":"https://alion.io/job/thomson-reuters-manager-professional-services","title":"Manager, Professional Services","company":{"id":1951,"name":"Thomson Reuters","domain":"thomsonreuters.com","url":"https://alion.io/company/thomson-reuters","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":91,"ghost_share":0.022,"stale_share":0.319,"repost_share":0.121,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100100,"max":185900,"currency":"USD","period":"year","gross":null,"usd_annual":185900},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T16:38:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nManager, Professional Services\nAre you ready to step into a leadership role and shape how our SurePrep customers experience Professional Services? This is an opportunity to lead the team of consultants and trainers who deliver SurePrep implementations, consulting engagements, and product training to our tax and accounting firm customers - and to influence the tools, processes, and product decisions that make that delivery better.\nThis role is open to candidates in any of our office hubs - Ann Arbor (MI), Dallas (TX), or Minneapolis (MN) - and is also available remotely.\nKey Responsibilities:\nIn this opportunity as Manager, Professional Services, you will:Manage a team of around 10 consultants and trainers delivering SurePrep implementations and training, including day-to-day delivery oversight, coaching, and performance development\nOwn the quality and consistency of SurePrep implementation, consulting, and training engagements, and the tools and working practices the team uses to deliver them profitably\nServe as the Professional Services voice in cross-functional discussions with SurePrep product, technology, and sales, ensuring product decisions reflect real implementation needs and customer outcomes\nPartner with blended learning and enablement teams to build and maintain SurePrep workshop and training content for both customers and internal staff\nManage team capacity, utilization, and project assignments across concurrent SurePrep engagements\nCo-create strategic initiatives of Professional Services with senior leadership vision and guidance, and hire and onboard new staff\n\nRequired Qualifications:\nYou're a fit for the role of Manager, Professional Services if your background includes:8+ years of combined experience in professional services and public accounting, including hands-on preparation or review of individual, partnership, and corporate tax returns, and responsibility for overseeing, training, and coaching staff\nDeep, hands-on SurePrep product knowledge - including 1040SCAN, TaxCaddy, and Ready to Review - and working command of SurePrep implementation and support processes and how the suite integrates with related Thomson Reuters tax and accounting products\nDemonstrated experience delivering SurePrep implementations and product training directly to tax and accounting firm customers in one-on-one, webinar, and workshop formats, and managing those customer relationships through onboarding, adoption, and expansion\nExperience representing team and customer perspectives in cross-product discussions with SurePrep product and technology partners, including testing and providing feedback on new functionality\nExperience developing SurePrep workshop content, training materials, and internal resources that support consistent delivery across a team\nBachelor's degree in accounting or a related field, and/or equivalent experience\nExcellent communication skills and the ability to achieve objectives by collaborating with peers, stakeholders, and executive leadership\n\nPreferred Qualifications:\nHybrid work\nWhat’s in it For You?\nFlexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.\n\nCareer Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.\n\nIndustry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.\n\nCulture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.\n\nSocial Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.\n\nMaking a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.\n\nIn the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.\n\nFor any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD.\n\nBase pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.\nThis role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.\nThis job posting will close 11/30/2026.About Us\nThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.\nWe are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.\nAs a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.\nWe also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.\nLearn more on how to protect yourself from fraudulent job postings here.\nMore information about Thomson Reuters can be found on thomsonreuters.com","description_format":"text","description_chars":8891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Equity","Flexible schedule","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Minnesota","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["News Agencies","RegTech, AML & Compliance","Accounting & Tax Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-17T00:18:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 51 · green card filings: 1","filings_12m":51,"filings_prev_12m":46,"green_card_filings_12m":1,"median_offered_wage_usd":133846,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":185900,"is_top_pay":true},"html_url":"https://alion.io/job/thomson-reuters-manager-professional-services","json_url":"https://alion.io/job/thomson-reuters-manager-professional-services.json","meta":{"generated_at":"2026-10-20T18:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951},"rest":"https://alion.io/mcp/rest/get_company?id=1951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthomson-reuters-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthomson-reuters-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthomson-reuters-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thomson-reuters-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthomson-reuters-manager-professional-services"}]}