Senior QA Engineer, Services
Job Description:
Join the Technical Consulting Team
Our Technical Consulting Services team within Professional Services is dedicated to delivering cutting-edge technology implementation and consulting services. We focus on comprehensive custom utilities, data migrations, software conversions, advanced reporting, and automation and API-driven solutions. Our mission is to empower clients by enhancing their operational efficiency through innovative and tailored technology solutions.
We are seeking a Senior QA Engineer to lead Confirmation API implementations for audit and financial clients. While this position carries the title of Senior QA Engineer, Services, it operates as a hands-on technical consulting role. You'll work directly with clients through complex API implementations while navigating a product in active evolution, troubleshooting issues, managing expectations, and positioning solutions to diverse stakeholder groups. This is ideal for someone who thrives as a technical problem-solver and strategic communicator, bringing clarity and confidence to clients even in ambiguous situations.
Key Responsibilities:
- Lead Confirmation API Implementations: Drive end-to-end API implementations across multiple firm phases and bank API products from project kickoff through go-live support.
- Consult, Troubleshoot, and Communicate: Work closely with client technical teams to understand requirements, identify roadblocks, and guide them through test environments and into production. Serve as the primary consultant contact, providing clear updates on progress and managing scope. You'll translate technical constraints into business-friendly language and surface issues proactively, staying composed and resourceful when obstacles arise.
- Advocate for Clients Internally: Be the voice of your clients' needs with internal product and development teams. Identify documentation gaps, flag stability issues, and work to accelerate resolution. This requires both candor and resilience, maintaining relationships while pushing hard for client needs.
- Support Diverse Client Types: Work effectively with global as well as large accounting firms, corporate audit teams, and financial institutions, adapting your approach to each client's technical maturity and priorities.
- Deliver Training and Expand Your Scope: Conduct instructor-led training and consulting sessions. Over time, assist with APIs and automation solutions across multiple business segments like TAAP and Corporates, including emerging technologies like AI. Significant room to grow as a generalist technical consultant.
Required Qualifications:
- Proven technical consulting experience, preferably with API integrations or software implementations in client-facing situations where communication and execution were equally critical.
- Strong problem-solving ability. You learn products deeply even with incomplete documentation or known issues. You investigate, find workarounds, and guide clients through challenges without getting derailed by frustration.
- Excellent communication skills. You explain complex concepts clearly to mixed audiences and deliver difficult messages in ways that maintain client confidence and focus on solutions.
- Solid understanding of tax and accounting processes, terminology, and workflows. You engage at the business level with accounting and audit professionals. Experience with Confirmation is a plus.
- Technical depth in APIs, REST, authentication, system integration, and data mapping. Hands-on API implementation or light coding experience is valuable but not required if your consulting foundation is strong.
- Project management capability. You handle multiple concurrent implementations, track progress against timelines, and escalate appropriately.
- Flexibility with working hours for occasional international client meetings outside standard US business hours.
- Comfort with ambiguity, strong collaborative spirit, and commitment to continuous learning.
- Bachelor's degree in a relevant field or equivalent practical experience in technical consulting or software implementation.
Preferred Qualifications:
- Education in software development
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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