Senior Solutions Manager, Legal AI FDE

Job Description

We are seeking a Senior Solutions Manager, Legal AI FDE to lead product strategy and execution for customer-facing Forward Deployed Engineering (FDE) engagements in CoCounsel Legal. In this role, you will own the product direction and execution of complex Legal FDE engagements, working directly with law firm customers, Forward Deployed Engineers, Professional Services, commercial segments, and core product teams.You will turn high-value legal workflow problems into well-defined solutions and scalable product capabilities. This role focuses on end-to-end AI product lifecycle management across multiple customer deployments and requires a keen interest in the legal industry and how legal teams operate in practice. You will combine customer discovery, disciplined delivery, and strategic product judgment to ensure bespoke solutions create immediate customer value while generating reusable insights and capabilities for the broader product portfolio.

Key Responsibilities

• Customer Engagement and Use-Case Discovery: Partner directly with law firms, corporate legal departments, legal operations teams, and internal stakeholders to understand workflows, pain points, risk considerations, and operational constraints. Translate ambiguous needs into clear product requirements, acceptance criteria, and measurable outcomes.

• Product Leadership Across FDE Engagements: Lead product execution across multiple legal FDE engagements. Establish priorities, structure discovery, guide delivery decisions, and maintain alignment among customers, Forward Deployed Engineers, Professional Services, and core product teams.

• Backlog and Execution Management: Own and maintain engagement backlogs with strong hygiene, prioritization, and transparency. Ensure work is scoped, sequenced, and tracked across discovery, build, validation, launch, and handoff.

• End-to-End Product Lifecycle Ownership: Manage product work from intake through development, deployment, adoption, release readiness, and transition to core product teams or ongoing customer ownership. Ensure decisions, context, and learnings are documented and reusable.

• Productization of Bespoke Legal Solutions: Identify recurring legal workflows, integration patterns, and solution components that can become repeatable capabilities. Recommend when work should remain customer-specific and when it should be generalized for broader market value.

• Legal AI Quality and Trust: Partner with engineering, subject-matter experts, and product teams to define validation criteria appropriate for legal workflows, including accuracy, transparency, traceability, security, and responsible AI considerations.

• Strategic Influence: Synthesize customer needs and deployment insights into recommendations for product roadmaps, reusable service offerings, enablement, and investment priorities.

Required Qualifications

• 7+ years of product management experience, ideally in enterprise SaaS, AI-enabled products, workflow platforms, integrations, or implementation-heavy environments.

• Demonstrated experience leading complex, customer-facing product work across multiple stakeholders and parallel initiatives.

• Proven ability to convert ambiguous customer problems into clear product strategy, requirements, prioritization, and execution plans.

• Strong executive communication, facilitation, negotiation, and decision-making skills.

• Experience partnering closely with engineering teams and influencing cross-functional partners without direct authority.

Preferred Qualifications

• Strong understanding of legal teams, legal operations, law firm workflows, or adjacent professional-service environments.

• Familiarity with legal use cases such as legal research, drafting, review, knowledge management, litigation, transactional, compliance, or legal operations.

• Hands-on experience with generative AI, agentic workflows, APIs, enterprise integrations, or document-intensive workflows.

• Proven track record of transitioning bespoke customer solutions into reusable product capabilities or scalable delivery patterns.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $115,300 USD - $214,100 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com