Sr. Client Executive
Sr. Client Executive, Government
Job Description
Are you a strategic sales professional who knows how to protect revenue, deepen customer relationships, and uncover growth opportunities in existing accounts? Do you thrive in high-stakes renewal conversations, enjoy solving complex customer challenges, and know how to bring the right internal teams together to close deals? If so, this Client Executive opportunity could be a great next step in your career.
As a Client Executive, you will play a key role in driving customer retention and revenue growth by leading complex renewals and strategic upsell opportunities across an existing customer base. This is a highly visible role for a consultative sales professional who can build trust with customers, navigate escalations, and use data, insight, and sound judgment to move opportunities forward. You will work cross-functionally with Account Executives, Sales Specialists, and other internal partners to deliver value for customers while achieving renewal and expansion goals.
Location: remote based position, needs to be based in the US, prefer candidates in the eastern or central time zones.
Key Responsibilities
- Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning.
- Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts.
- Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency.
- Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion.
- Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity.
- Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process.
- Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies.
Required Qualifications
- Bachelor's degree or equivalent relevant experience.
- 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships.
- Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
- Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close.
- Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders.
- Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes.
- Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
- Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory
Preferred Qualifications
- Experience working in a highly matrixed organization and partnering across multiple sales support functions.
- Familiarity with strategic account planning and territory planning.
- Experience supporting customers in government or highly regulated environments.
- Knowledge of a broad product portfolio, with the ability to position value across multiple solutions.
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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