Technical Product Manager, CIAM

About the Role

In this role as a Technical Product Manager - CIAM, you will:

Lead discovery for CIAM use cases across products (B2C/B2B/hybrid):

• sign-up, sign-in, account recovery
• SSO, MFA / step-up authentication
• identity lifecycle (create, update, deactivate, delete)
• session/token management (as applicable)
• authorization patterns (roles/scopes/claims as applicable)
• consent and privacy preferences (where identity-related)

• Be the "voice of the customer" for identity experiences; balance security, usability, and conversion.
• Maintain a prioritized backlog (themes → epics → stories) and keep engineering unblocked.
• Write clear technical requirements and user stories (including edge cases, failure states, and non-functional needs).
• Partner closely with engineering and architecture on:
  • API design and integration patterns
  • dependencies with downstream systems (entitlements, billing, CRM, analytics, support tooling)
  • platform decisions (build vs buy, migration/deprecation, rollout strategy)
• Lead/participate in agile ceremonies and support execution with the scrum team.
• Coordinate releases and internal communications:
  • release notes, rollout plans, stakeholder updates, training/adoption materials
• Collaborate cross-functionally with Security, Privacy/Legal, Sales, Marketing, and Customer Support to gather feedback and refine priorities.
• Stay current on CIAM market trends, threats, and best practices; identify opportunities to improve capabilities and reduce risk.
• Shift Timing: 2pm IST to 11pm IST
• Work Mode: Hybrid

About You

You're a fit for the role of Technical Product Manager - CIAM, if your background includes:

• Bachelor's degree or equivalent experience.
• 6+ years as a Product Manager/Owner on web-based products and/or APIs and strong preference for experience with Identity & Access Management (IAM/CIAM)
• Demonstrated experience in enterprise product lifecycle management (discovery, delivery, launch, iteration).
• Experience leading and working with cross-functional agile/scrum teams.
• Strong communication and stakeholder management skills; able to explain complex identity concepts simply.
• Analytical mindset; comfortable using data and customer insights to drive decisions.
• History of effective collaboration with architects and engineers; able to produce clear, actionable user stories.
• Familiarity with OAuth 2.0 / OpenID Connect / SAML, SSO/MFA, token/session patterns.
• Experience with change management and legacy system migrations
• Exposure to privacy/consent and identity-related compliance requirements.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.