{"id":2899100,"url":"https://alion.io/job/thomson-reuters-workforce-manager","title":"Workforce Manager","company":{"id":1951,"name":"Thomson Reuters","domain":"thomsonreuters.com","url":"https://alion.io/company/thomson-reuters","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":91,"ghost_share":0.022,"stale_share":0.319,"repost_share":0.121,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1971},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T21:12:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Posting Title\nWorkforce Manager\nJob Description\nThis role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management operations, including the team in Manila, Philippines. The leader uses customer data and contact center technology to drive operational improvements and efficiency.\nKey Responsibilities\nEffectively manage a team responsible for contact center agents around the globe\nMonitor daily contact center performance and make recommendations for adjustments to ensure that department response time and service goals are met\nEffectively interpret data related to internal and external customer needs to drive operational improvements\nOptimize the use of department technology and workforce management techniques to improve contact center efficiency and effectiveness\nOversee the day-to-day operations of the workforce management team in Manila, Philippines and other locations as required\nRequired Qualifications\nAbility to work independently and as a team\nAbility to foster teamwork and create a sense of belonging\nAbility to work under pressure, meet deadlines and be accountable for performance\nAble to multi-task, be detail oriented and demonstrate strong organizational skills\nDemonstrates the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action\nDemonstrates excellent interpersonal skills with all levels of organizational customers and team members\nExperience with contact center and workforce management software and reporting tools, including Aspect, CRM systems (Salesforce), KANA Response, Genesys, and other email/chat solutions\nProficiency with Copilot\nBachelor’s degree or related work experience\nPrevious supervisory experience\nMinimum of 4 years of experience in previous workforce management role as a lead or equivalent (forecasting, scheduling, real-time)\nPreferred Qualifications\nExperience with AI tools\nWhat’s in it For You?\nHybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.\n\nFlexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.\n\nCareer Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.\n\nIndustry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.\n\nCulture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.\n\nSocial Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.\n\nMaking a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.\n\nAbout Us\nThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.\nWe are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.\nAs a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.\nWe also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.\nLearn more on how to protect yourself from fraudulent job postings here.\nMore information about Thomson Reuters can be found on thomsonreuters.com.","description_format":"text","description_chars":6162,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["News Agencies","RegTech, AML & Compliance","Accounting & Tax Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-20T05:42:27Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":1,"age_days":7,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thomson-reuters-workforce-manager","json_url":"https://alion.io/job/thomson-reuters-workforce-manager.json","meta":{"generated_at":"2026-10-20T23:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951},"rest":"https://alion.io/mcp/rest/get_company?id=1951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthomson-reuters-workforce-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthomson-reuters-workforce-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthomson-reuters-workforce-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thomson-reuters-workforce-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthomson-reuters-workforce-manager"}]}