{"id":1728700,"url":"https://alion.io/job/thor-motor-coach-it-service-desk-engineer","title":"IT Service Desk Engineer","company":{"id":2182403,"name":"Thor Motor Coach","domain":"thormotorcoach.com","url":"https://alion.io/company/thormotorcoach","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wakarusa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T13:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-05T00:56:48Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Title:\nIT Service Desk Engineer\nPay Type:\nSalary Exempt\nDepartment:\nInformation Technology\nPosition Type:\nFull-Time, Onsite\nManager:\nIT Service Delivery Manager\nTravel Required:\nYes\nJob Description\n The Service Desk Engineer is responsible for delivering a quick and accurate resolution to issues throughout the business while maintaining excellent customer service, performing routine user maintenance, troubleshooting hardware and software, and expanding the knowledge of the IT department. This position requires knowledge of the industry combined with desktop, networking, and systems troubleshooting and support. \n\nJob Duties\nProvide support to resolve incidents using the ITSM software. \nPerform problem management through troubleshooting to determine root cause. \nProvide after-hours support as needed.\nSchedule and oversee hardware warranty repairs.\nComplete requested trainings and certifications.\nAssist in selecting and maintaining IT hardware for the company. \nUpdate the imaging process as needed.\nFollow defined IT processes and procedures.\nUpdate and create knowledge base articles for IT staff and end users.\nPromote a team environment by assisting other team members on support issues when needed.\nProvide support through the Service Desk phone line as needed.\nAny other tasks as needed by the IT Service Delivery Manager.\nKnowledge & Skill Requirements\nStrong customer service and interpersonal skills\nExcellent verbal and written communication\nThe ability to communicate and interpret IT information to end-users \nProblem-solving through troubleshooting\nAttention to business-critical systems and responding accordingly\nWillingness to learn and build IT and industry knowledge\nThe ability to work with a positive attitude in a team environment\nThe ability to work on multiple problems simultaneously\nWorking knowledge of the following technologies: Windows 10/11 environment, Active Directory, Exchange Management, Enterprise AV solutions, Imaging.\nWorking knowledge of the following troubleshooting tools: Command Prompt, Task Manager, Resource Monitor, MMC, etc.\nEducation & Experience\n1+ years working experience on a Service Desk or Network Operations Center (NOC) with 100+ users\nIndustry certifications (Net+, A+, ITIL, HDI-DST, Windows 10 MSCA, Sec+, etc.) preferred\nHigh school diploma/GED\nPhysical Requirements\nReliable transportation to accommodate travel between sites.\nOccasional lifting and carrying of IT equipment up to 50 lbs.\nVisual acuity, speech and hearing; hand eye coordination and manual dexterity necessary to operate a computer keyboard and networking/security equipment.\nReaching, walking, twisting, and kneeling to perform essential functions of the job.\nPre-employment drug screen required.\nEOE","description_format":"text","description_chars":2745,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Precious Metals"],"lifecycle":[{"event":"open","at":"2026-10-02T23:02:51Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.552,"p_room":0.28,"age_days":54,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/thor-motor-coach-it-service-desk-engineer","json_url":"https://alion.io/job/thor-motor-coach-it-service-desk-engineer.json","meta":{"generated_at":"2026-11-05T02:40:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182403},"rest":"https://alion.io/mcp/rest/get_company?id=2182403"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthor-motor-coach-it-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthor-motor-coach-it-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthor-motor-coach-it-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thor-motor-coach-it-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthor-motor-coach-it-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1728700}},{"tool":"search_jobs","arguments":{"company":"thormotorcoach.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1728700},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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