{"id":3359621,"url":"https://alion.io/job/thorlabs-imaging-sales-coordinator-i","title":"Imaging Sales Coordinator I","company":{"id":6560,"name":"Thorlabs","domain":"thorlabs.com","url":"https://alion.io/company/thorlabs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sterling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T20:51:30Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T22:09:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation.\nWhether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.\nThe Imaging Sales Coordinator (ISC) is responsible for processing orders by telephone, email or mail. The ISC checks that orders include the correct prices, discounts and product numbers and enters them into the company’s ERP system. The ISC communicates directly with customers to provide order acknowledgement and potentially communicate and correct any pricing/part discrepancy on the order. To maintain the momentum of delivery, ISC communicates with manufacturing and logistics departments to agree on delivery dates and deal with the technical department to resolve any product or technical queries. The sales support representative maintains sales records and updates customer records. Although the location of the position is in Sterling, VA, from time to time it may be required to undertake duties at other Thorlabs locations.\nOversee the Imaging Sales e-mail box, create and distributes sales leads in Microsoft Dynamics 365 CRM software.\nProcess sales orders, quotes and inquiries from customers in a timely and professional manner.\nManages fulfillment of sales orders, coordinates with the production and logistics department ship dates and logistics.\nOrganize workflow to meet customer deadlines as well as meeting department goals and initiatives.\nCoordinate the quoting process throughout the different departments, including product management, lead times, and logistics.\nAttends to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.\nLiaise with legal department regarding contracts, export control, and bids.\nUnderstand and appropriately use the company pricing system and policies.\nReview estimates and invoices for accuracy.\nPerform extra tasks assigned by manager when necessary.\nRequirements\nExperience:\n1 year of experience in a similar position preferred.\nEducation:\nHigh School Diploma required, strong preference for associate or bachelor’s degree\nSpecialized Knowledge and Skills:\nProficient computer skills, ERP and Microsoft office\nStrong proficiency in sales and customer service\nGood organizational skills to coordinate all aspects of sales administration\nAble to work accurately with great attention to detail so that they process orders quickly and efficiently.\nStrong ability to work under time constraints, to multitask, and solve problems\nStrong organizational and planning skills\nStrong communication and interpersonal skills are required to enable an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff.\nMust be able to work on a self-initiated basis and in a team environment, and able to work extended hours.\nThe estimated hourly rate for this role is $ 23.00 to $ 27.00 per hour\nThorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.\nBenefits\n Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lasers & Laser Systems","Test & Measurement Instruments","Optics & Photonic Components"],"lifecycle":[{"event":"open","at":"2026-10-27T20:51:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/thorlabs-imaging-sales-coordinator-i","json_url":"https://alion.io/job/thorlabs-imaging-sales-coordinator-i.json","meta":{"generated_at":"2026-11-01T01:14:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6560},"rest":"https://alion.io/mcp/rest/get_company?id=6560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthorlabs-imaging-sales-coordinator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthorlabs-imaging-sales-coordinator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthorlabs-imaging-sales-coordinator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thorlabs-imaging-sales-coordinator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthorlabs-imaging-sales-coordinator-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3359621}},{"tool":"search_jobs","arguments":{"company":"thorlabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3359621},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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