{"id":686756,"url":"https://alion.io/job/thoroughbredexpress-customer-service-associate-13","title":"Customer Service Associate","company":{"id":691050,"name":"Thoroughbred Express Auto Wash","domain":"thoroughbredexpress.com","url":"https://alion.io/company/thoroughbredexpress","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jasper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-27T00:00:01Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-14T07:40:07Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"Tentative opening date: April 20, 2026\nBecome a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.\nKey Duties and Responsibilities\nFocus on providing a positive customer experience.\n Carry out daily duties that ensure effective operation of a car wash facility in partnership withpeers and site management.\n\nGreet customers with a warm smile, review and educate on services, and assist with payment.\nStay up to date with knowledge of how to use certain equipment for them to be able to workefficiently in an automated facility.\n\nDirect the Driver into the entrance to the car wash or guides them onto tracks.\nCarry out periodic maintenance of equipment used in washing to keep them in proper workingorder.\n\nPerform cleaning of facility and ensure everything is kept in the appropriate place and organized.\nProvide assistance to customers in any area concerning car wash process.\nCarry out visual inspection of vehicles to confirm their condition before sending them into thewash area.\n\nAdditional duties as assigned.\nEssential Responsibilities:\nDisplay courteous, customer service focus, and professional attitude\nWork while standing over long periods of time (6+ Hours)\nLift items of moderate weight (10+ pounds)\nMaintain work expectations outdoor in all weather conditions\nInteract ethically with fellow employees and customers\nPossess valid and current driver’s license\nExcellent written and oral communication skills, as well as interpersonal skills\n\nPhysical Requirements:\nAbility to stand and work on feet for long hours in all weather conditions\nUse of protective equipment such as ear plugs, safety glasses and gloves\nAdditional Benefits:\nQuarterly Bonuses\nMilestone Bonuses\nCompetition Bonuses\nUnlimited Commissions\nTips\nEmployee Recognition\nMedical, Dental and Vision for Full Time Employees\nPaid Time Off + Holiday Pay for Full Time 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