{"id":3388774,"url":"https://alion.io/job/thoughtfull-operations-lead","title":"Operations Lead","company":{"id":686112,"name":"ThoughtFull","domain":"thoughtfull.world","url":"https://alion.io/company/thoughtfull","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T09:08:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T19:39:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About ThoughtFull\nThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.\nThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!\nJob Description:\nThoughtFull is scaling across the region, bringing greater complexity and opportunity across clinical, product and engineering, data, people, and finance.\nAs we enter our next stage of growth, we are looking for a single operational leader to bring these functions together: setting the plans, owning the budgets and headcount, and holding every team accountable for outcomes, while enabling the CEO to stay focused on vision, commercial growth and the next stage of the company.\nYou will own the operating engine of the company end to end. This is a full-time senior leadership role reporting to the CEO, with the function heads across clinical, product and engineering, data, people, finance reporting to you. Commercial sits alongside you as a peer, so a large part of the job is making sure operations and go-to-market move as one company.\nIf you love running complex organizations, turning strategy into delivered outcomes across very different teams, and building the operating backbone that lets a digital healthcare company scale safely, we would love to hear from you.\nWhat you will do:\nPerformance\nRun the whole operation from plan to delivered outcome.\nOwn company-wide operational planning and OKRs across every function in your remit, with \nthe budget and headcount to deliver them.\nHold each function to its plans, timelines and milestones, running the operating cadence that keeps the portfolio moving and flagging risks and slippage early.\nPeople\nBecome a trusted operational partner across the business\nLead and develop the clinical, product and engineering, data, people, and finance teams, setting clear ownership and holding them accountable to outcomes.\nIdentify organizational capability gaps and work with People to strengthen leadership, structure and talent as the company scales.\nPartner closely with commercial leadership to keep delivery and go-to-market aligned and ensure a seamless client experience.\nProcess\nBuild the operating systems that help the company scale with clarity, speed and control.\nDesign and continuously improve the core processes, systems and operating rhythms that keep teams aligned and execution moving efficiently across the company.\nIdentify operational bottlenecks, gaps and recurring issues, and work across functions to simplify workflows, clarify ownership and build scalable solutions.\nProduct\nShape a seamless experience for providers and users\nOwn the product and engineering roadmap and its delivery, keeping build priorities tied to company strategy, clinical need and client commitments.\nMake sure product and clinical decisions are informed by real signals from clients, users and internal teams, within our clinical governance framework.\nPhilosophy\nGrow the operating backbone as the company grows, and hold the bar for excellence.\nBuild and reshape the organizational structure the company needs to scale across the region, taking on new functions and remit as ThoughtFull grows.\nSolve problems at the root rather than repeatedly managing symptoms, building systems that make the organization stronger over time.\nStay close enough to the details to understand what is really happening, while operating at the level of priorities, systems and leadership.\nShow up with curiosity, accountability and a bias for excellence, and be a keeper of the standards every function is measured against.\nRequirements\nAbout you\nSkills and Qualifications:\n8-12+ years of relevant experience, including at least 3-5 years in a senior operations, general management, strategy, Chief of Staff or similar cross-functional leadership role, ideally within a scaling company.\nA track record of owning multiple functions or major cross-functional initiatives at once, translating company strategy into clear priorities, plans, budgets and delivered outcomes.\nStrong familiarity with product and technology-led businesses: you understand how to identify user and client needs, shape product priorities, make trade-offs, and work effectively with product and engineering teams to turn those priorities into delivery. A technical background is not required.\nExperience with financial planning, budgeting and performance management, and confidence using financial and operational data to guide business decisions.\nStrong people leadership skills, with experience leading senior team members, creating clear ownership and accountability, and helping teams perform effectively across different functions.\nComfortable operating in environments where data privacy, compliance, confidentiality or clinical considerations matter, with good judgment about when specialist expertise is needed.\nExcellent structured communication: able to turn complexity into clear plans, run effective operating reviews, and communicate priorities, progress and risks clearly to the CEO and board.\nExperience working across multiple Asian markets.\nGenuine commitment to making mental health accessible, and to building a company that operates with a consistently high standard of excellence.\nIMPORTANT NOTE:\n Time Zone: Must be able to work in Malaysia/Singapore time (GMT+8).\nLanguage: Must be proficient in English, with strong written and verbal communication skills.\nUnfortunately, we’re not able to offer visa sponsorship at this time.\nBasic Salary Range: MYR9,500 - MYR14,000\nThoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.","description_format":"text","description_chars":6206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-28T09:08:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/thoughtfull-operations-lead","json_url":"https://alion.io/job/thoughtfull-operations-lead.json","meta":{"generated_at":"2026-11-01T22:19:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686112},"rest":"https://alion.io/mcp/rest/get_company?id=686112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthoughtfull-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthoughtfull-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthoughtfull-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thoughtfull-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthoughtfull-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388774}},{"tool":"search_jobs","arguments":{"company":"thoughtfull.world","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388774},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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